Last year, I wrote about Estes’ plans for introducing new technologies, investing in our workforce, listening to our customers and staying ahead of industry trends in strategic areas. I’m pleased to report that we accomplished these objectives. And I’d also like to thank every Estes customer and employee for helping to make 2017 a historic year for our company. It’s because of your ongoing support that we’ve become the largest privately held carrier in the nation.
I envision 2017’s success as a springboard toward the milestones we’ll reach in 2018—particularly in the areas of personnel, technology and equipment. First, we continue to recruit highly skilled drivers to join our team. After all, they’re key to delivering high service levels. We’re also helping these professionals do their jobs even better with technologies designed to get your shipments to their destinations with improved accuracy and safety. Likewise, we’re introducing upgraded online rating tools with date- and time-tracking capabilities to help you better follow and manage your Estes shipments.
New fleets are more reliable; at the close of 2017, 61% of our tractors were 4 years old or newer. And because efficient dock operations are crucial for on-time and intact deliveries, we’re adding even more forklifts—all featuring our innovative eDock technology to better move higher freight volumes through our terminals.
What do these investments have in common? They’re all designed to help make doing business with Estes even easier. And that’s why we’ll continue responding to our customers’ evolving needs through a broad range of outstanding transportation services and capabilities.
As always, thank you for choosing Estes.
President and CEO
Estes Express Lines