Rob Estes, President Estes Express

President’s Letter

At the end of every year, any company worth its salt looks back to evaluate where they’ve been to help guide them into the following year and beyond. At Estes, 2014 can be summed up very briefly: the year started with higher-than-anticipated demand during what became a very rough winter, and as the skies cleared and the months flew by, freight demand continued to increase.

Though the year can be summed up pretty quickly, the lessons learned were many. To help us address issues related to increased need, we put new tools and systems in place that will help ensure your freight makes it through our system on time and without damage. We also worked on ways to continue attracting good drivers to help us manage the increased volume. And to keep our fleet functioning at peak performance, we purchased about $180 million in equipment with another $220 million planned for 2015.

We have also adjusted our network to create new hubs and expand breakbulks and bypass terminals to get your freight as far down the road as possible before it has to be rehandled. And of course, we are constantly evaluating our technology capabilities to address safety and efficiency issues. Specifically, new in-cab technology has really started showing results in terms of fuel economy, roll-stability and collision avoidance, and this translates into better, more efficient service to you.

When it’s all said and done, financial statistics, programs, tools and technology are all really important, but even more important are the people behind the operations. The Estes team is committed to treating your freight as if it were our freight. We have pledged to treat you—our customers—the way we want to be treated. And we will continue to provide you with the kind of service we’d be delighted with if we were in your shoes.

Once again, I’m so thankful for the patronage of all of our customers. We look forward to continuing to serve you in the year ahead, and we wish you all prosperity and success in 2015.

Rob Estes
President and CEO
Estes Express Lines