Claims

• How do I file a claim?
• How do I go about getting the status of a claim I have filed?

Need more answers? Send your question to us and we'll be happy to help.

How do I file a claim?
We adhere to the claims guidelines set forth in 49 C.F.R. Part 370, as well as the principles and practices for investigation and disposition of claims provided in the freight claim rule book of the American Trucking Associations and as provided in the National Motor Freight classification, and the EXLA105 series tariff.

We make every effort to conclude claims within 30 days of receipt; however, some claims require additional investigation. We will acknowledge the claim within five working days of receipt of the written claim.

In the event of concealed damage, please notify the local terminal within 15 days of the time of delivery and request an inspection. Please be sure to retain all cartons and packaging materials from the damaged shipment.

You will need a claims presentation form and Adobe Acrobat Reader version 4 or higher to view the form.

When filing a claim please follow the procedures listed below:

• File all claims in writing.
• List the PRO number and the amount of the claim.
• Provide proof of payment of the freight bill, a copy of the Bill of Lading, an invoice indicating the cost of the goods, and a repair invoice for the parts and labor (when applicable).
• All claims must be received within nine months of the date of delivery, or within a reasonable time of the date of shipment if non delivery occurs.

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How do I go about getting the status of a claim I have filed?
If you sign up for My Estes, you can look up claims status online. Otherwise, you can contact our Claims Department at (804) 353-1900, Ext. 2234 or send an e-mail to claims@estes-express.com.

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