Q: I’ve forgotten my username and/or password for My Estes. What should I do?

A: We provide a link to retrieve your forgotten username and/or password within the My Estes sign-in box. Just click the link and provide your username or the email address you used to create the account. We’ll immediately send an email with your username and password to the
email address associated with your profile.

Q: Why am I asked repeatedly to log in to My Estes during my session—even after I’ve already logged in?

A: If you are having a problem with My Estes, it may be because your web browser is not enabled to accept cookies. Visit the Browsers section of our FAQs page to learn more about how to make sure cookies are enabled on your browser.

Q: What’s the difference between “secure” and “standard” modes on My Estes?

A: My Estes gives you the option of viewing customer-specific information on a secure or standard (unsecured) platform:

When you choose the secure option, the personal account data traveling between Estes’ servers and your computer is encrypted so that unauthorized individuals can’t read it. As a result, web pages may take longer to download on a secure platform.

Some users prefer to log in using the standard unsecure mode since it has a more rapid response time. Also, some browsers may not support a secure connection; so you may not be able to use a secure log in unless you’ve upgraded to the latest version of your chosen Internet browser.

Q: Who can view freight charges on My Estes?

A: If you’re logged in to My Estes, you can view freight charges if your account meets one of the following criteria:

• The account number you used to sign up for My Estes is the payor of the freight charges.
• The account number you used to sign up for My Estes is the national account of the payor of the freight charges.
• The account number you used to sign up for My Estes is the group account of the payor of the freight charges.