Don't see your question here? Send us an email and we'll be happy to help.
A: If you have a My Estes account, you can schedule a pickup online. Otherwise, just call your local terminal and a customer care representative will be happy to schedule one. If you would like to schedule a pickup for a time-critical shipment, email email@example.com or call 1-866-ESTES4U (1-866-378-3748), and press 2.
A: Arranging for a delivery is simple. Just call your local terminal and a customer care representative will be happy to assist you.
A: Yes, we pick up and deliver in residential areas. Please note that additional fees may apply for this service since it involves additional time and manpower, and often special equipment. See our list of accessorial charges for more information.
A: No; however, if no person of legal age will be at your residence to either ship or receive the product, you must make advance arrangements with the local terminal. A written release is required for either pickup or drop off at a residence.