Guaranteed
There are times when you don't need expedited service, but you do need the assurance of a guaranteed delivery.
Our guaranteed services feature:
- Expansive guaranteed service area throughout the U.S. and Canada
- Four levels of service for maximum shipping flexibility
- Rapid-response scheduling and price quotes
- Dedicated customer care representatives who work closely with you
- Constant monitoring and tracking of shipments
- Delivery confirmation for shippers via phone, fax or e-mail
We offer four easy-to-use cost-efficient options based on our published transit time dates:
| Guaranteed options | |
| Option | Description |
| Gold Medal | Standard Transit Time Delivery guaranteed by the end of normal business hours. (5 p.m.) |
| Gold Medal Plus | Standard Transit Time Delivery guaranteed by 10 a.m. or 12 noon. |
| Gold Medal Express | Delivery guaranteed based on the unique needs of your shipment. Gold Medal Express is a cost-effective alternative to air freight. |
| Gold Medal Customized | Flexible guaranteed delivery service to areas outside of our primary Gold Medal service territory. |
Call 1-866-ESTES4U (Option 2) to speak to an expert about your guaranteed shipping needs.
How to use our guaranteed services
- Contact your local Estes Account Manager to sign up for a Gold Medal Select Account or download the Gold Medal Select Account Application [pdf].
- You will receive an information packet with a supply of Gold Medal stickers for each service level.
- For Gold Medal Standard service, attach the appropriate sticker to your shipment's Bill of Lading and arrange for the shipment to be picked up by 5 p.m. To arrange for service in the Gold Medal Customized area, call the Gold Medal Dept. at 800-645-3952.
- For our Plus or Express service, call 800-645-3952 or your local terminal to choose your delivery time and date. You will receive a Gold Medal number for your shipment. Then, simply write the number on the sticker and place it on the Bill of Lading.
- For our Customized Service, call 800-645-3952 to obtain guaranteed delivery service to areas outside of our primary Gold Medal service territory.
Note: If a Gold Medal shipment is collect or third party, please list the person that authorized the shipment on the Bill of Lading.
Contact Us
Service You
Can Count On
- Extensive coverage
- A modern, well-maintained fleet
- Cutting-edge technology
- Friendly, highly skilled professionals
- An extremely low claims ratio
- Industry-wide reputation for excellence
