Qualifications
Supervisor - Operations
- High school diploma or equivalent; Bachelor’s degree in a relevant area or equivalent combination of education and work experience preferred
- Three or more years of call center managerial experience preferred
- Seven or more years in a transportation and/or customer service environment with supervisory experience in freight forwarding preferred
- Ability to identify issues, requirements, and opportunities involved in call centers and customer service including external service providers.
- Effective verbal, written and interpersonal communication skills, including performance feedback, employee department, coaching and counseling skills.
- Must be able to demonstrate a high level of professionalism at all times
- Effective problem solving and quantitative analysis skills.
- Must be able to be on call 24 hours and work flexible shifts including nights and weekends as required.
- Demonstrated team leadership.