Qualifications

Supervisor - Operations

• High school diploma or equivalent; Bachelor’s degree in a relevant area or equivalent combination of education and work experience preferred
• Three or more years of call center managerial experience preferred
• Seven or more years in a transportation and/or customer service environment with supervisory experience in freight forwarding preferred
• Ability to identify issues, requirements, and opportunities involved in call centers and customer service including external service providers.
• Effective verbal, written and interpersonal communication skills, including performance feedback, employee department, coaching and counseling skills.
• Must be able to demonstrate a high level of professionalism at all times
• Effective problem solving and quantitative analysis skills.
• Must be able to be on call 24 hours and work flexible shifts including nights and weekends as required.
• Demonstrated team leadership.