Job Summary

Operations Manager

• Reports to the Terminal Manager
• Directly supervises dockworkers and support personnel in the loading and unloading of freight
• Schedules and assigns tasks for dock planning and setup
• Ensures timely pickup and delivery of freight and verifies freight for all billing
• Observes loading of trucks for proper handling and distribution of freight for transport
• Enforces all safety measures in regard to balance of freight for safe operation of trucks
• Enforces compliance with administrative policies, procedures, safety rules and government regulations
• Trains new employees and counsels personnel with feedback, coaching and discipline as needed for improved job performance
• Creates and maintains a teamwork environment with employees
• Oversees terminal operations to ensure customer satisfaction while minimizing costs
• Directs investigations into causes of customer complaints and recommends solutions to correct them
• Coordinates drivers and assigns trucks and delivery routes for pickup and delivery of freight
• Records all pertinent information on transport of freight including time of departure, delivery, etc.
• Maintain equipment and facility for effective, clean and safe operations
• Other duties and responsibilities as required