Job Summary

Terminal Manager

• Responsibilities will include but are not limited to the day-to-day direction and management of an LTL operation
• Supports customer relationships, oversee profit and cost controls, and ensure safety, service, and quality measures
• Responsible for all hiring, employee counseling and training, and terminations; assuring they are processed according to proper guidelines
• Ensures payroll is correct and on time
• Ensures all schedules are created for outbound and city schedules to get the freight delivered on time
• Manages / Oversees all terminal functions to include dock and city operations
• Keeps labor costs, cost per bill, claims, and exceptions to Company standards
• Maintains an effective working relationship with other departments such as safety, sales, claims, loss prevention, customer care, and fleet services
• Directs investigations into causes of customer complaints and responds accordingly
• Acts as Company's representative before government agencies or legal representatives
• Keeps up to date on any changes or new procedures within the Company
• Enforces compliance with administrative policies, procedures, safety rules, and government regulations
• Conducts meetings with all employees to keep them up to date with pertinent changes within Estes and the trucking industry
• Keeps good relations with other terminals
• Promotes good relations with employees
• Regular attendance is required
• All other duties and responsibilities as assigned