Job Summary

Terminal Manager

• Responsibilities will include but are not limited to the day-to-day direction and management of an LTL operation.
• Supporting the customer relationships, overseeing profit and cost controls, and ensuring safety, service, and quality measures.
• Must be able to thrive in a fast paced environment.
• Total responsibility for the terminal and all activities including but not limited to:
• Responsible for all hiring, employee counseling and training, and terminations; assuring they are processed according to proper guidelines.
• Responsible for making sure payroll is correct and on time.
• Make sure all schedules are made on outbound and city schedules to get the freight delivered on time.
• Management of all dock operations and city operations.
• Keep labor costs, cost per bill, claims, and exceptions to Company standards.
• Maintain an effective working relationship with other departments such as safety, sales, claims, loss prevention, customer care, and fleet services.
• Directs investigations into causes of customer complaints and responds accordingly.
• Acts as Company's representative before government agencies or legal representatives.
• Keep up to date on any changes or new procedures within the Company.
• Enforce compliance with administrative policies, procedures, safety rules, and government regulations.
• Conduct meetings with all employees to keep them up to date with pertinent changes within Estes and the trucking industry.
• Keep good relations with other terminals.
• Promote good relations with employees.
• Some traveling required.