Janine

Support Specialist

Take the next step
If you are interested in this position, please complete our online interest form and tell us about yourself or call 1-877-WRK4ESTES.

Location: Richmond, VA

Estes Air Forwarding LLC

• Perform clerical processes relating to Estes Forwarding business
• Process routine customer information in support of transportation, billing and/ or collections efforts
• Track and trace active shipments and update status in the computer with complete notes
• Create quotes from requests generated via website or email
• Calculate cargo dimensions and weight specifications
• Prepare quotes and correspond with customers
• Communicate shipment issues to Coordinator and/ or Supervisor
• Perform miscellaneous job functions to assist with operations,sales efforts, contracts, and billing
• Other duties and responsibilities as assigned

• High School diploma or equivalent required; College degree in business, logistics or related field preferred
• Prior clerical experience including fast and accurate data entry skills
• Working knowledge of PC’s and the Internet; Microsoft Office experience preferred
• Good telephone and customer service skills
• Effective written and oral communication skills
• Good math aptitude
• Good attention to detail and follow-up skills
• Must be a self-starter and able to work in fast-paced environment with little direction
• Experience in a transportation/ logistics and/or freight forwarding environment preferred

• 401(k) Plan with Company Match
• Accidental Death and Dismemberment
• College Scholarship Program Awards
• Credit Union
• Dental Insurance
• Dependent Care Flexible Spending Account
• Dependent Life Insurance
• Direct Deposit
• Flexible Spending Accounts
• Health Care Flexible Spending Account
• Health Insurance
• Job Referral Bonus Program (Eligible Employees Only)
• Life Insurance
• Paid Holidays
• Paid Vacation
• Paid Time Off Policies
• Prescription Plans
• Safety Awards Program (Specific Employees Only)
• Safe Driving Bonus Program (Drivers Only)
• Service Awards
• Short-Term and Long-Term Disability Programs
• Vision Insurance
• Workers’ Compensation
• Jury Duty Leave