Support Specialist
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If you are interested in this position, please complete our online interest form and tell us about yourself or call 1-877-WRK4ESTES.
Location: Richmond, VA
- Perform clerical processes relating to Estes Forwarding business
- Process routine customer information in support of transportation, billing and/ or collections efforts
- Track and trace active shipments and update status in the computer with complete notes
- Create quotes from requests generated via website or email
- Calculate cargo dimensions and weight specifications
- Prepare quotes and correspond with customers
- Communicate shipment issues to Coordinator and/ or Supervisor
- Perform miscellaneous job functions to assist with operations,sales efforts, contracts, and billing
- Other duties and responsibilities as assigned
- High School diploma or equivalent required; College degree in business, logistics or related field preferred
- Prior clerical experience including fast and accurate data entry skills
- Working knowledge of PC’s and the Internet; Microsoft Office experience preferred
- Good telephone and customer service skills
- Effective written and oral communication skills
- Good math aptitude
- Good attention to detail and follow-up skills
- Must be a self-starter and able to work in fast-paced environment with little direction
- Experience in a transportation/ logistics and/or freight forwarding environment preferred
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