Janine

EDI Analyst

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If you are interested in this position, please complete our online interest form and tell us about yourself or call 1-877-WRK4ESTES.

Location: Corporate Office - Richmond, VA

Department: Accounts Receivable

Job Summary

The EDI Analyst must be able to excel in an ever-changing fast paced environment. The EDI Analyst is the first point of contact for EDI customers and provides prompt and thorough service.

• Receive and respond to EDI customer inquiries regarding 210 Freight Invoices, 214 Shipment Statuses, 211 Bills of Lading and 204 Carrier Load Tender
• Implement customers onto the EDI system using EDI ANSI X12 and freight industry knowledge
• Troubleshoot EDI issues using the VAN and AS/400
• Perform root cause analysis for customer carrier report cards
• Research and resolve EDI issues related to customer freight documents
• Monitor and update customer error reports on a daily basis
• Other duties and responsibilities as assigned

• Must be able to work independently or as part of a team
• Must be self-directed and possess strong organizational and communication skills
• Good keying, math and communication skills
• Good computer skills, including knowledge of Microsoft Word and Excel and Internet Explorer
• Knowledge and experience in AS/400 system
• EDI ANSI X12 knowledge is desirable
• Freight industry knowledge is desirable
• Experience in troubleshooting and researching EDI issues is desired
• Customer support experience is highly desirable
• High School graduate or equivalent: Bachelor’s degree preferred

• 401(k) Plan with Company Match
• Accidental Death and Dismemberment
• College Scholarship Program Awards
• Credit Union
• Dental Insurance
• Dependent Care Flexible Spending Account
• Dependent Life Insurance
• Direct Deposit
• Flexible Spending Accounts
• Health Care Flexible Spending Account
• Health Insurance
• Job Referral Bonus Program (Eligible Employees Only)
• Life Insurance
• Paid Holidays
• Paid Vacation
• Paid Time Off Policies
• Prescription Plans
• Safety Awards Program (Specific Employees Only)
• Safe Driving Bonus Program (Drivers Only)
• Service Awards
• Short-Term and Long-Term Disability Programs
• Vision Insurance
• Workers’ Compensation
• Jury Duty Leave