Janine

Customer Care Representative (Part-Time)

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If you are interested in this position, please complete our online interest form and tell us about yourself or call 1-877-WRK4ESTES.

Location: Corporate Office - Richmond, VA

Department: Corporate Customer Care

• Respond to telephone and email customer service inquiries as part of a team within our Customer Service Call Center
• Interacts with other Corporate departments and field locations to research shipment issues
• Trace shipments, provide bills of lading and proofs of delivery, etc., as requested by customers
• May include occasional coverage for receptionist
• Includes on-the-job training in Estes Customer Care guidelines
• Other duties and responsibilities as assigned

• Prior customer service experience preferred
• Strong oral and written communication skills
• Must be self-directed and detail-oriented in a fast-paced environment
• Fluency in Spanish very helpful
• Good computer skills, including Microsoft Word and Excel
• Knowledge of AS400 system preferred
• Minimum of high school diploma