As part of our continued quest to offer industry-leading services, we are excited to announce direct service for all Canada shipments effective May 22, 2017.
Freight service between Canada and the U.S. will not be interrupted as we move to the new Estes Canada model, and current customers who ship to and from Canada will experience a smooth transition.
With direct Canada service, you can rely on door-to-door shipments on a single PRO. In addition, direct service to Canada means improved visibility, invoicing, routing, handling and on-time shipments. This new Estes Canada service will create streamlined technology and a much more seamless and cost-effective experience for shippers on both sides of the border.
We are excited about the new and improved infrastructure that accompanies the Estes Canada model. Increased border efficiencies and additional gateways will play a big role in enhancing transit times and reducing handling for freight travelling to and from Canada. Stay tuned for more details to be released in the coming weeks.
Q: Why is Estes changing the Canada model?
A: Estes is committed to remaining a leader in all aspects of the freight transportation supply chain. Our Canadian solution has been meeting the needs of many customers for over 20 years. However, in recent years, our customers have been asking for additional Canada service features that we believe are best met by a direct door-to-door Estes solution. As a result, our new solution comes with a complete suite of technology tools that will be virtually the same as what you’re using now for the U.S. domestic marketplace.
As your freight transportation needs and requirements change, so should our solutions. Our goal is to help you fulfill your commitments to your own customers.
Q: What is changing?
A: With our new Canada service, we will be able to deliver both your northbound and southbound freight on our own freight bill using a direct-agent model. In the process, we will also be significantly streamlining both our technology and operations. Visibility, invoicing, routing, handling and on-time service are just a few of the many improvements you’ll experience.
Q: Will there be any interruption in Estes’ Canada trans-border service?
A: No. Freight service between Canada and the U.S. will not be interrupted during the transition.
Q: Will this change impact my current rates with Estes for our U.S. Canada trans-border service?
A: No. The rates we have in place today will be the same rates we charge after the transition to our enhanced Canadian service.
Q: Will there be any changes to how I communicate and send customs documents to Estes as a result of this enhanced service?
A: No, the way in which you send or provide Estes Express Lines with your customs documents today will not change.
Q: What happens if my shipment does not clear customs or is not PARS accepted?
A: Estes’ line-haul into Canada and our facility locations in Canada enjoy Canada Customs bonded status. This means the freight can continue on to our Canadian location even if it doesn’t clear. We will work with your designated customs broker to help them sort out why the shipment did not clear and be ready to deliver the shipment as soon as Canada Customs releases it.
Q: Is there a fee by Estes if my shipment fails to clear at the border?
A: In most cases there will be a very modest fee to cover the bond expense with moving the shipment and holding on the dock in Canada.
Q: Is Estes a Canada Customs broker?
A: Estes is not a Canada Customs broker. We work with all customs brokers with the mission of achieving a PARS acceptance and clearance at the border. And our overriding goal is to get your shipment to its destination on time and intact.
Q: Who do I call if I have questions?
A: Your Estes sales professional will have more details about the enhanced Estes Canada service. However, if you cannot reach your Estes sales professional, please call 1-866-ESTES4U (378-3748) and press 43. An Estes customer care professional will be able to assist you and will help you get the answers to your questions.
Q: Will I be able to track my shipment on My Estes?
A: Yes. You will be able to track your shipment as you normally would. On May 22, all you will have to do is input your Estes PRO number, and our website will do the rest.
Q: Will I be able to view the delivery receipt image on my website?
A: Yes, in most cases your delivery receipt will be available soon after delivery. Please note that Canada is the second largest country by land mass. Estes offers services to virtually every postal code in Canada; however, there are a number of remote points in Canada where it may take up to 24 hours to recover the delivery receipt and make it available through My Estes.
Q: Will I still be able to get a rate quote online?
A: You will be able to get a rate quote just as you do today. On May 22, simply sign on to the secure side of My Estes as usual and key in the details needed to obtain a quote. In the rare event that our system does not offer a rate quote, please call ESTES4U (378-3748) and press 432 to speak to a Canada rate quote specialist. You can also request a quote via email by sending your quote requests to firstname.lastname@example.org.
Q: Can I file a claim online for Canada just as I do for domestic U.S. shipments?
A: Yes. One of the service enhancements is that Estes will be the only carrier to deal with in the event of a claim. Of course, Estes remains committed to a damage-free and intact delivery of your shipments domestically as well as across Canada. But in the unlikely event of shipment damage or loss, the same streamlined experience you have for domestic claims you will also have for Canada.