Service Advisory
Status as of October 7, 2024
Due to the anticipated arrival of Hurricane Milton, we will make the following changes to our linehaul/hub operations tonight:
- No linehaul in or out of the state of Florida
Please be advised that weather has affected service at the following terminals:
Closed
- Asheville, NC (022)
Limited
- Jacksonville, FL (045)
- Tampa, FL (048)
- Savannah, GA (040)
- Hickory, NC (018)
- Wilson, NC (016)
- Greeneville, TN (039)
- Pulaski, VA (014)
What is the status of my freight? Is my freight safe, or was it damaged during the flooding?
We are currently in the process of reviewing the status of shipments we have in-house and those in transit. We will begin contacting the paying parties of the shipments involved and have set up a dedicated email, ashevillefreight@estes-express.com, to address questions.
While we work to assess the condition of the shipments, we kindly ask for your patience.
We are also evaluating which nearby terminals can handle the additional workload and will provide updates as the situation develops. Additionally, we are assessing the local damage, road safety, and other key factors that could impact operations.
Will there be delays in my shipment? How long will the terminal be closed, and what impact will this have on delivery times?
As we navigate the situation and determine which consignees are able to accept shipments, we anticipate some delays. While we reroute shipments and finalize delivery locations, please expect delays in processing. The Asheville, NC terminal will remain closed until it is safe to reopen.
What alternative arrangements are being made?
We are in the process of rerouting shipments to a holding terminal until final delivery terminals are confirmed.
When can I expect an update on the situation?
You can continue to visit this page on our website, and stay tuned for updates on communications e-mails and phone numbers.
Can I redirect my shipment?
The paying parties have the authority to re-consign shipments; however, please be aware that as the situation evolves, there may be delays in processing. Shipments currently held at the Asheville Terminal will be a shipment by shipment basis.
When will you resume deliveries and pickups?
This will be determined on a day-by-day, area-by-area basis as we, along with our customers, assess the situation. The devastation is extensive and will take time to understand where and when it is safe to travel. As we begin moving again, our priority will be delivering rescue supplies. We will update our website daily with the cities and areas we are now able to safely reach for deliveries. While we want to return to normal operations quickly, this event will require time before we can resume regular business.
Should I request to have my shipment returned now?
No, unless you know for certain that the consignee won’t be able to accept the shipment once it’s safe to travel back there. For example, if their building was destroyed in the flood, we would arrange to return the shipment to you. Otherwise, it’s best to allow us to attempt delivery when it is safe.
My company has several trailers of relief supplies. How can I get them delivered quickly?
Please contact rollouts@estes-express.com for multiple trailer requests. Please understand that several areas are not serviceable until we determine the safety of the roads and delivery points, and that customers are open and willing to accept shipments. Due to the nature of the event, we cannot guarantee we will be able to service your shipments at this time.
How do I contact you for additional assistance with my freight?
You may contact us by email at ashevillefreight@estes-express.com or by phone at (828) 298-8140. Phone support will be available on Sunday, September 29, from 9am to 5pm ET, and from 7:30am to 5pm ET Monday through Friday.
Service Update: LTL Deliveries in Puerto Rico
Due to ongoing tropical storms and hurricanes in Puerto Rico, our LTL services may experience delays and temporary disruptions. The safety of our team and your shipments are our top priorities, and we monitor each situation closely and will advise on any impacts to service.
If you have any questions about a shipment, contact your local terminal or call our corporate offices at 1-866-ESTES4U (378-3748), press 13.