Frequently Asked Questions

How do I dispute an Invoice?

A: To dispute an invoice for any reason, send the shipment PRO number and any supporting details through our Contact Us form using the Billing/Invoicing category.

What can I do if there are extra charges on my bill for accessorial services that I believe were billed in error?

A: Send the shipment PRO number and any supporting details through our Contact Us form using the Billing/Invoicing category.

What can I do if I received an invoice for a shipment that I believe should have been billed to another party?

A: Send the shipment PRO number and any supporting details through our Contact Us form using the Billing/Invoicing category.

What do I need to know if my invoice doesn’t reflect the weight or class that I put on the Bill of Lading?

A: Changes to your shipment’s weight, dimensions or class may be reflected on your invoice. These changes may be due to reweighs on our certified scales, shipment dimensioner scanning activity or class standards published in the National Motor Freight Classification (NMFC). If you have questions about these changes, contact your account representative or submit your question through our Contact Us form using the Billing/Invoicing category. Find additional information under Shipment Class & Weight FAQs.

How do I obtain an open balance for my account?

A: To determine the open balance on your account (the amount owed to Estes on any outstanding invoices), you can go to the Invoice Inquiry section in My Estes where you can view the current open amount on your invoices or make full or partial payments through automated bank draft.  You can also retrieve individual invoices using the PRO, BOL, PO, or statement number. You can also contact your payment services representative, or send a request to paymentservices@estes-express.com. We can also set up an automated “aging” report that will email you your open-balance information either weekly or monthly.

Can I request an open balance report?

A: Yes, you can request a one-time report or schedule a regular “aging” report by contacting your payment services rep or emailing us at paymentservices@estes-express.com.

How can I begin paying via ACH (Automated Clearing House)?

A: For information on how to pay by ACH, email us at ACHpayments@estes-express.com.

Can I pay my Estes bill by credit card?

A: Yes. We accept check and credit card payments by phone at 1-804-353-1900, Ext. 3300.

Who is the collector (payment services rep) on my account?

A: To find out who the payment services representative is on your account, send an inquiry to paymentservices@estes-express.com. Include your account number and account name.

Who do I contact if I don’t believe that my agreed-upon rates were correctly applied to my bill?

A: Send the shipment PRO number and any supporting details through our Contact Us form using the Billing/Invoicing category.

What are my options for receiving invoices?

A: We can provide you with paper, email, PDF, or Excel spreadsheet invoices. Or, we can deliver your invoices via EDI. Click here for more information on Paperless Invoicing.

What is the remit-to address for payments?

A: We accept checks at all of the following locations.

For U.S. domestic shipments, choose the location nearest you:

Estes Express Lines, P.O. Box 105160, Atlanta, GA 30348-5160

OR

Estes Express Lines, P.O. Box 77003, Minneapolis, MN 55480-7703

 

For Canada shipments in Canadian dollars:

Estes Express, P.O. Box 99248 STN A, Toronto, ON M5W 0J6  

How are accessorials applied?

A: Our 105 Rules Tariff contains information about how accessorial charges may be applied in Item 150.

Where can I find a list of Estes' accessorials?

A: A list of accessorial charges can be found on our website on the Accessorial Charges page.

What if another party has to preauthorize accessorials and accessorial payment?

A: If the shipper notes on the Bill of Lading that the accessorial service must be preauthorized, the shipper must also include the name, address, email address and telephone number of the person authorized to approve the service or payment on the BOL. Our inability to contact the appropriate party or to get a response from that party may delay the shipment, and failure to provide the appropriate contact information on the BOL will nullify the preauthorization requirement. (See the 105 Rules Tariff.)

What if the shipment requires an unplanned accessorial such as a liftgate or inside delivery?

A: An additional charge may apply. If the shipment is prepaid, the driver may need to contact the terminal to get the charge approved by the shipper. The consignee may also pay the accessorial “collect.” The shipment may also need to go back to the terminal until the correct equipment and/or personnel are available and an appointment is scheduled. For additional details, contact your local terminal.

What are accessorials?

A: Accessorials are services performed above what is considered standard. Examples of accessorials include liftgate, inside delivery or COD service. Accessorial charges are usually in addition to standard shipment rates. Any exceptions to accessorial provisions will be noted in specific pricing agreements or contracts for individual Estes customers.

Who pays for accessorials?

A: If freight charges are prepaid, accessorial charges will be paid by the shipper or “consignor.” If freight charges are collect, accessorial charges will be paid by the consignee. When freight is received from or tendered to a connecting line, accessorial charges will be paid by the consignee. (See the 105 Rules Tariff.)

I have an account number, but I don't know what it is. How can I get it?

A: If you don't know your account number, submit this online form and we'll email it to you. If you need further assistance, you can also speak with a Corporate Customer Care Representative by calling calling 1-866-ESTES4U (378-3748), press 14.

How can I open an account with Estes?

A: One of our sales representatives will be happy to assist you in setting up an account. Please contact us via email at insidesales@estes-express.com or via phone at (804) 353-1900, Ext. 2110, for assistance.

Does Alaska shipping require any special forms or documentation?

A: Since Alaska shipments are domestic freight, a Bill of Lading is the only required form. You can access the convenient online version through My Estes. We deliver each Alaska shipment on an Estes freight bill.

How do I get a rate and set up a shipment to or from Alaska?

A: Use My Estes to get a quote for an Alaska shipment, email us at offshorequotes@estes-express.com, or call 1-866-ESTES4U (378-3748) and press 442. When you use My Estes, you can also schedule your pickup online.

Please note that when requesting rates for some remote points in Alaska, the application may prompt you to contact Estes. Simply call us at 1-866-ESTES4U (378-3748) and press 442 to speak to a rate specialist who can give you a quote over the phone.

How are Alaska rates determined?

A: Our regular LTL ground rates apply as far as Seattle. We base our rates from Seattle to the final destination in Alaska on class, weight per hundred weight (CWT) and the ocean fuel charge.

How many sailings go to Alaska each week?

A: A total of three sailings leave for Alaska each week. Two sailings each week go to Anchorage (with continuing road service to Fairbanks and South Central Alaska/the Rail Belt), and one sailing goes to Southeast Alaska (Juneau, Ketchikan, Sitka and other ports across the region) each week.

How long has Estes been providing service to Alaska?

A: We have been providing service to and from Alaska since 1979.

Does Estes serve the entire state of Alaska?

A: Yes, Estes provides direct service to virtually any point in Alaska.

How can I track and trace an Alaska shipment?

A: It’s easy. You can track an Alaska shipment online the same way you would track any other domestic freight with the PRO, Bill of Lading, Purchase Order or Interline PRO numbers. Or, you can call 1-866-ESTES4U (1-866-378-3728), and press 441.

How will I know standard transit times for my Alaska freight?

A: Our sailing chart shows origin and destination cities, the cut time in the Kent, WA, terminal, the sail day, the port arrival day and the delivery days to the ultimate destination.

How do my shipments get to Alaska?

A: Shipments travel by Estes’ LTL ground to our Kent, WA, terminal. From there, we load the freight bound for Anchorage, Fairbanks and South Central Alaska/the Rail Belt on Estes’ own Webb-walled containers using logistics bars, which help prevent movement and freight damage. Freight bound for Southeast Alaska is loaded in dedicated ocean containers that travel by barge. Estes serves virtually every point in Alaska. However, most Alaska-bound freight goes to Anchorage and is trucked to its ultimate destination in markets such as Fairbanks and Kenai.

Does Estes offer service for volume or truckloads to Alaska?

A: Yes, we offer volume and full truckload or container load services for Alaska. Simply submit your shipment details through the Rate Quote application My Estes (making sure the Volume and Truckload (incl. Guaranteed) box is checked), and we will respond to you very quickly. Or, you can call either your local terminal or our Volume and Truckload team at 1-866-ESTES4U (378-3748) and press 31. If you’re not a My Estes user, sign up today for account-specific convenience in a secure environment.

How can I schedule a pickup?

A: For Alaska-bound freight, contact the terminal nearest you to schedule a pickup. For a pickup in Alaska, call 1-866-ESTES4U (378-3748), and press 444.

Is there a way to create new BOLs using information from previous BOLs?

A: There are two ways to speed up the process of creating BOLs that are similar to BOLs you've created in the past:

  • By copying a previous BOL from your BOL history
  • By saving a BOL as a template

How do I create a BOL in My Estes?

A: If you’re logged in to My Estes, you can take advantage of our online Bill of Lading application. You can also download the BOL from our Forms Library and follow the step-by-step BOL instructions to assist you in filling it out.

Is there a way to view and manage my previous BOLs?

A: In the BOL History section in My Estes, you can view and sort your past BOLs, copy a BOL, create or view labels or cancel a BOL. 

Can I arrange for Estes to pick up the freight listed on my online BOL?

A: Pickup functionality is available in the BOL application. Simply choose the Pickup option and fill out the applicable fields when creating an online BOL.

Can I print shipping labels for my shipments?

A: Yes. Shipping labels can be specified and created in the BOL application. Simply activate the Print Shipping Labels option and choose the label specifications you want to pint. In the BOL History you can also choose to create or view labels as needed.

What do I need to include on the BOL to ensure that my freight is protected from freezing?

A: The words, “Protect from Freezing” must appear on the BOL. If you’re using the BOL application in My Estes, simply choose the Protect From Freezing accessorial and the information will show in the freight description page when you print the BOL.

If you’re not using the online BOL application, be sure to write, “Protect From Freezing” on the BOL before you tender both the freight and printed BOL to us.

What is a Bill of Lading (BOL)?

A: A Bill of Lading (BOL) form plays a crucial role in making sure your freight is routed and transported legally, quickly, and efficiently. Using the Bill of Lading application in My Estes, you can digitally create your BOL and keep a record of all of your Estes BOLs in one place for easy future access. Once you’ve created your BOL, simply print it out, sign it and attach it to your shipment.

What are cookies?

A: Cookies are text files that your web browser stores when you visit certain websites. These files often contain information such as preference settings and log-in information. To use My Estes, cookies must be enabled on your web browser.

How can I change the cookie and JavaScript settings in my browser?

A: By default, the browsers we support have cookies and JavaScript enabled. If you disable cookies in your browser you won’t be able to use My Estes, and your overall website experience may be limited if you disable JavaScript. If you need to make adjustments to your browser settings, please visit the support page for your browser:

Which screen resolution should I use to view your website?

A: The website is responsive based on browser size and will adjust according to your resolutions configurations; however, for best results, we recommend using a browser size smaller than 1920 pixels wide.

Which web browsers do you support?

A: Estes supports the latest version of the following browsers: Chrome; FirefoxSafari (Mac only), Microsoft Edge (Windows only), and  Internet Explorer 11 (Windows only).

What is JavaScript?

A: JavaScript is programming language commonly used on websites to add interactive elements, features and functionality that help enhance your experience.

What is ACE?

A: ACE is a U.S. Customs and Border Protection (CBP) program that gives CBP and other participating government agencies the ability to access data throughout the international supply chain to anticipate, identify, track and intercept high-risk shipments at borders and ports. With ACE, carriers are able to file electronic manifests in advance of freight arrival at the customs check point for faster entry into the commerce of the U.S.

What is ACI?

A: Advance Commercial Information (ACI) is a project of the Canada Border Services Agency. ACI requires that all commercial cargo entering Canada be electronically registered with the Agency prior to arrival at the border. The project's aim is to improve Canada border security and efficiency.

How many shipments can I include documentation for in a single email?

A: Please only include one PRO in each email to estespars@estes-express.com.

If estespars@estes-express.com is an auto email box, will a message I send in the body of the email get to the right place?

A: The estespars@estes-express.com inbox is specially designed for the sole purpose of accepting customs documentation (in a single PDF or a TIF) and downloading it to the system. Any messages in the body of the email will not be read. To send a message to the Canada team, use Canada@estes-express.com, which is actively managed by our corporate team of Canada specialists.

Which version of the Certificate of Origin should I use?

A: Either a NAFTA Certificate of Origin (CTO) or a non-NAFTA CTO are required depending on where the goods are manufactured and whether or not you’re claiming NAFTA status. A NAFTA CTO is required in order for merchandise coming from or going to any of the three NAFTA countries (U.S., Canada and Mexico) to be eligible for preferential duty treatment (reduced or eliminated duty) as specified by the North American Free Trade Agreement (NAFTA). The non-NAFTA CTO can be used for shipments that do not qualify for preferential tariff treatment under the NAFTA rules of origin. You can download either version of this form from our Forms Library

Do I need to arrange for a customs broker?

A: Yes, a customs broker is required in virtually every case, but it's usually the importer who chooses the broker. The importer can either be the consignee or a non-resident importer. If the importer does not have a broker for southbound freight, Estes has in-house U.S. Customs broker capabilities through Estes Forwarding Worldwide. You can reach them at 1-866-ESTES4U (378-3748) and press 45.

What information should the Canada Customs Invoice contain?

A: The Canada Customs Invoice contains a description of the goods, the cost of each item and a total value as well as the country of origin. A totally complete Canada Customs Invoice is one of the best ways to achieve PARS clearance. It can be used for northbound shipments of any value, but it is required for shipments of Can$2,500 or more.

What documentation is required for Canada shipments?

A: The documentation required is dependent upon 1) the country of origin for the goods, 2) the total value of the shipment and 3) whether the freight is going from the U.S. to Canada or from Canada to the U.S. The following chart indicates which documents are appropriate.

Canada Documents

Document

Northbound

Southbound

Purpose

Bill of Lading (BOL)

Required

Required

Contract between shipper and carrier; include PRO and barcode (if possible) and customs broker's contact information

Canada Customs Invoice (CCI)

Required

(required for Can$2,500 or more)

NOT Required

  • For NB shipments going into Canada

  • Accompanies shipment from pickup to customs clearance

  • May be used for any NB freight regardless of value, but required for Can$2,500 or more

Commercial Invoice

Required

(Can be used if value does not exceed Can$2,500)

Required
(all)

The bill of sale featuring all relevant shipping information

Certificate of Origin (CTO) or NAFTA CTO

Required

Required

Used by customs broker to determine duty rates; NAFTA version used if claiming NAFTA status

How can I help ensure PARS clearance for my northbound freight?

A: The best way to help ensure that your freight clears the Canada border in a timely manner is to email a PDF or TIF of your customs documentation to us as early as possible and no later than the day of pickup. (For next-day Canada shipments, you must email your documentation no later than 2:00 p.m. the day of pickup.) An auto email box at estespars@estes-express.com is set up to automatically convert your documentation and transmit it to our PARS center as quickly as possible. Make sure that the first page of the document is the BOL with the PRO number (and barcode if possible) on it. Only one PRO per email is allowed.

Can I file a claim online for a Canada shipment?

A: Yes. You only need to communicate with Estes in the event of a claim. Of course, Estes remains committed to a damage-free and intact delivery of your shipments domestically as well as across Canada. But in the unlikely event of shipment damage or loss, you have the same streamlined experience for Canada or domestic claims alike.

Where can I get Canada shipping forms?

A: Forms and instructions for shipping to and from Canada are available in our convenient Forms Library.

When should I forward the documents to Estes for my northbound shipments?

A: Email your documents to estespars@estes-express.com as soon as you have them ready. However, they should be sent no later than the time of pickup and no later than 2:00 p.m. the day of the pickup for next-day freight. The following simple steps will help ensure that your shipment is processed in a timely manner:

  1. Put just the 10-digit PRO number in the subject line with no spaces or dashes.
  2. Formats include either a PDF or a TIF.
  3. There can only be one PRO number per email. Make sure the PRO number (and barcode if possible) is on the first page of the BOL.
  4. Documents should be in one file, with the BOL as the first page (with the PRO number on it).
  5. Make sure the customs broker name and contact information are on the BOL.
  6. When you're sending an email to estespars@estes-express.com, don't put any shipment details in the body of the email since it's an automated inbox.
  7. Use this alternative email address for additional questions, comments or requests: canada@estes-express.com.

When should I forward the documents to Estes for my northbound shipments?

A: Email your documents to estespars@estes-express.com as soon as you have them ready. However, they should be sent no later than the time of pickup and no later than 2:00 p.m. the day of the pickup for next-day freight. The following simple steps will help ensure that your shipment is processed in a timely manner:

  1. Put just the 10-digit PRO number in the subject line with no spaces or dashes.
  2. Formats include either a PDF or a TIF.
  3. There can only be one PRO number per email. Make sure the PRO number (and barcode if possible) is on the first page of the BOL.
  4. Documents should be in one file, with the BOL as the first page (with the PRO number on it).
  5. Make sure the customs broker name and contact information are on the BOL.
  6. When you're sending an email to estespars@estes-express.com, don't put any shipment details in the body of the email since it's an automated inbox.
  7. Use this alternative email address for additional questions, comments or requests: canada@estes-express.com.

What happens if my southbound freight doesn't clear PAPS?

A: In the rare instance when freight doesn't clear PAPS en route to the United States, it goes to a licensed in-bond facility in the Estes network for temporary storage until it is released by U.S. Customs. U.S. in-bond fees will apply, which the importer typically pays.

What happens if my shipment does not clear customs or is not PARS accepted?

A: Estes' line-haul into Canada and our facility locations in Canada enjoy Canada Customs bonded status. This means the freight can continue on to our Canadian location even if it doesn't clear. We will work with your designated customs broker to help them sort out why the shipment did not clear and be ready to deliver the shipment as soon as Canada Customs releases it.

Does the order of documentation matter when sending the email to estespars@estes-express.com?

A: The first page of the document you attach to the email needs to be the Bill of Lading with
the PRO number (and barcode if possible) on it. The order of any additional documentation is
not as important.

What is PAPS?

A: The Pre-Arrival Processing System (PAPS) is the United States equivalent of PARS. PAPS allows customs paperwork for individual shipments to be processed before southbound freight reaches the Canada/U.S. border. This facilitates the freight's entry into the U.S.

What is PARS?

A: The Pre-Arrival Review System (PARS) is used to process customs paperwork for each individual shipment before northbound freight reaches the U.S./Canada border. This helps the freight to cross into Canada much more quickly.

How do I schedule a pickup for shipments to or from Canada?

A: The best way to schedule a shipment to or from Canada is to go to your My Estes account here on our website. You can also call your local terminal or our corporate customer care team on 1-866-ESTES4U (378-3748) and press 431. In addition, we offer Electronic Data Interchange (EDI), which allows you to send and receive pickup information automatically via a secure, direct connection between your computer system and ours.

Where can I get a supply of Estes PRO number/barcode stickers for my northbound Canada shipments?

A: To obtain Estes PRO stickers, contact the local terminal personnel, or your Estes account manager will be glad to help you. Note that for fastest border-crossing service, the PRO number (and barcode if possible) should be on the first page of the scanned BOL when you email your northbound documentation to estespars@estes-express.com.

Can I get a rate quote online for a Canada shipment?

A: Getting a rate quote for either northbound or southbound Canada shipments is the same as getting a rate quote for a domestic shipment. Simply sign on to your My Estes account as usual and key in the details needed to obtain a quote. In the rare event that our system does not offer a rate quote (for example, if it’s a beyond point), please call 1-866-ESTES4U (378-3748) and press 432 to speak to a Canada rate quote specialist. You can also request a quote via email by sending your quote requests to northamericanquotes@estes-express.com.

Can I view my Canada delivery receipt images on the website?

A: Yes, in most cases, your delivery receipt will be available through your My Estes account soon after delivery. Please note that Canada is the second largest country by land mass. Estes offers services to virtually every postal code in Canada; however, there are a number of remote points in Canada where it may take up to 24 hours to make the delivery receipt available through My Estes.

How should I submit my customs documentation?

A: Simply email your northbound customs documentation—one PRO per email—in a single file (as a PDF or TIF) to estespars@estes-express.com, and provide a copy for the Estes driver at the time of pickup. We take it from there.

Can I track my Canada shipments on My Estes?

A: Yes, you are able to track your Canada shipments as you would for a domestic shipment on My Estes. All you have to do is input your Estes PRO number and our website will do the rest.

How do I make sure my northbound freight will take advantage of PARS?

A: Submitting complete and accurate documents to the correct customs broker on a timely basis is critical in order for PARS to work. To submit your documents, scan them into one email attachment as a PDF or a TIF and email them to estespars@estes-express.com and provide a copy for the Estes driver at the time of pickup. (See the FAQ section on Emailing Documentation below.)

When is an EEI required, and can Estes help with that filing?

A: An Electronic Export Information (EEI) filing is required for single commodity items of $2,500 or more (some exceptions apply). The person or entity that receives the primary benefit, monetary or otherwise, from the export transaction is the party responsible for the EEI filing. Shippers can file the EEI themselves at www.cbp.gov/ace, or they can authorize Estes to file the EEI on their behalf by signing an authorization form and providing additional shipment information.

How early do my Caribbean shipments need to get to the port terminal before the sailing?

A: Our sailing chart shows the cut times at the mainland port terminals for each sailing.

How do my shipments get to Puerto Rico?

A: Shipments sail from the Port of Jacksonville, but we also load logistics-bar equipped containers at our Wilmington, DE, terminal. Our ocean carrier takes possession of our trailers at Wilmington and provides through service from our North Atlantic load point all the way to Puerto Rico via our Jacksonville container freight station (JFS #177). Estes also loads its own 53-foot captive-beam trailers with Webb Walls, which go on the vessel in Jacksonville in a roll on-roll off (RO-RO) manner.

Does Estes offer service from Puerto Rico to the mainland?

A: Estes offers comprehensive service both to and from Puerto Rico.

How do my shipments get to any of the other islands in the Caribbean?

A: Shipments going to the East Indies are transloaded in San Juan, PR, and sent to the ultimate destination island. The consignee on those destination islands is responsible for pickup arrangements at the island port. Shipments to most of the West Indies islands are shipped directly from the mainland U.S. to that island.

How can I schedule a pickup?

A: For Caribbean-bound freight, contact the terminal nearest you to schedule a pickup. For a pickup in Puerto Rico, contact 1-866-ESTES4U (378-3748), and press 4212.

What port do the sailings go out of?

A: Consolidation and loading is done from our Wilmington, DE, and Jacksonville, FL, terminals for sailings out of the Port of Jacksonville.

How can I get a rate for a Caribbean shipment?

A: For a quick Caribbean LTL rate quote, call us toll-free at 1-866-ESTES4U (378-3748), and press 423. You can also submit a volume or truckload rate request through My Estes for your Caribbean freight, and we will respond to you very quickly. Or, you can call either your local terminal or our Volume and Truckload team at 1-866-ESTES4U (378-3748) and press 31.

How are Caribbean rates determined?

A: Our regular LTL (or truckload if applicable) ground rates apply as far as the port terminal on the mainland. The ocean portion of the move is based on weight or dimensions (or cube).

How many sailings go to Puerto Rico each week?

A: Two sailings each week go to Puerto Rico on Tuesdays and Fridays.

How long has Estes been providing service to and from the Caribbean?

A: Estes has been shipping between the mainland and the Caribbean since 2000. That means you reap the benefits of more than 15 years of experience.

Does Puerto Rico shipping require any special forms or documentation?

A: Freight destined to Puerto Rico requires a Bill of Lading, a Commercial Invoice and an Electronic Export Information (EEI) filing (see EEI FAQ below). Specific information required includes the importer's Employer Identification Number (EIN), the telephone number of the consignee, commodity description, weight or dimensions (or cube) and the invoice value. It's very helpful to have the Commercial Invoice at the time of pickup whenever possible, and the EIN must be provided to avoid delays once the shipments reach Puerto Rico.

Will I be able to track my freight while it's in transit?

A: Yes, it's easy. You can track a Caribbean shipment online the same way you would track any other domestic freight with the PRO, Bill of Lading, Purchase Order or Interline PRO numbers. Or, you can call 1-866-ESTES4U (378-3748), and press 42.

How will I know standard transit times for my Caribbean freight?

A: Our sailing chart shows origin and destination cities, the cut time in the mainland terminal, the sail day, the port arrival day and the delivery days to the ultimate destination.

Does Estes offer service for volume or truckloads to Puerto Rico?

A: Yes, we offer volume and truckload or container load services. We also offer flatbed and flat rack services. You can get a volume or truckload rate through My Estes using the Volume and Truckload Rate Request link or by calling our Volume and Truckload team at 1-866-ESTES4U (378-3748), and press 31.

Where does Estes ship to in the Caribbean?

A: Estes offers extremely reliable, time-sensitive, cost-effective service to Puerto Rico and most other islands in the Caribbean. For islands other than Puerto Rico, we deliver prepaid shipments to the island ports, and the consignee is responsible for any pickup arrangements.

What if I discover concealed damage?

A: In the event of concealed damage, please notify the local terminal within 5 days of the time of delivery and request an inspection. Please be sure to retain all cartons and packaging materials from the damaged shipment.

What is my deadline for filing a claim?

A: All claims must be received within nine months of the date of delivery, or within a reasonable time of the date of shipment if non-delivery occurs.

How do I file a claim?

A: To file a claim for lost or damaged freight, fill out the claims presentation form. The easiest way to submit the claim is through your My Estes account. You may also fax it to us at 804-232-1407 or mail it to us at the address below. Please do not file the claim through multiple venues, as this will delay processing.

Address:
Estes Express Lines
Attn: Claim Resolution Services
P.O. Box 25612
Richmond, VA 23060

Fax number: 804-232-1407

NOTE: If filing a claim related to an Estes Forwarding Worldwide (EFW) shipment, use the EFW claims presentation form.

Which claims guidelines does Estes follow?

A: We adhere to the claims guidelines set forth in federal regulation 49 C.F.R. Part 370, as well as the principles and practices for investigation and disposition of claims provided in the freight claim rule book of the American Trucking Associations and as provided in the National Motor Freight Classification, and the EXLA105 series tariff.

How do I check the status of my claim?

A: There are several ways to get an update on your claim status. If you have a My Estes account, you can check the status of your claim online. You can also contact the Claim Resolution Services team at 804-353-1900, Ext. 2030. The automatic claim status feature allows you to input your claim or PRO number and a destination ZIP code to access your claim status 24/7. You can also speak to a Claim Support team member during business hours (8:00 a.m. to 8:00 p.m. ET) or leave a voice mail message. Finally, you can also email your request for a claim status to claims@estes-express.com.

How long will it take for my claim to be processed?

A: We make every effort to conclude claims within 30 days of receipt; however, some claims require additional investigation. We will acknowledge the claim within five working days of receipt of the written claim.

How do I know if the EDI I sent was received?

A: Testing is conducted at the onset, and most connection issues are ironed out prior to implementation. Some customers are able to process electronic confirmations. This is an option that can be discussed during testing.

What EDI transactions does Estes exchange?

A: Estes exchanges the following EDI sets:

EDI Sets*

 

Specifications

How it works

204 Motor Carrier Shipment Information
Version 4010

204.pdf - (104 kb)

Learn More

210 Freight Details and Invoice
Version 4010

210.pdf - (84 kb)

Learn More

211 Motor Carrier Bill of Lading
Version 4010

211.pdf - (60 kb)

Learn More

214 Shipment Status Message
Version 4010

214.pdf - (56 kb)

Learn More

820 Payment Order/Remittance Advice
Version 4010

820.pdf - (76 kb)

Learn More

Estes EDI Implementation Request

 

 

Learn how these sets can all work together

* Additional data sets may be available.

Kleinschmidt Inc. is the EC Gateway/EDI VAN we use to move data. Kleinschmidt supports all EDI standards as well as proprietary formats (flat files) and translation services between any of these formats. The company also supports many alternative means of communication and provides real-time interconnect to all major and many smaller VANs. You can contact Kleinschmidt at www.kleinschmidt.com.

To get started, contact one of our EDI experts at (804) 353-1900, Ext. 2600 and press 2. Or email us at EDI@estesexpress.com.

 

EDI Set Descriptions

204/211—Bill of Lading

The customer-provided information is translated and the freight bill generated from the 204/211 data. If all the information is provided by the shipper, the billing clerk simply verifies the information against the paperwork provided at pickup. Auto-creating these freight bills benefits the shipper by preventing keying errors and accelerating freight processing.

 

210—Invoicing

The 210 EDI set is electronic invoicing. Billing electronically eliminates paper flow and handling for both Estes and our customers. It cuts down on the amount of administrative effort involved in billing (for Estes) and paying (for our customers) of invoices. When combined with customers sending 820s and remittance advice, the process becomes much more streamlined and efficient.

214—Shipment Status

The 214 EDI set provides our customers with information about the status of their shipments. Many different statuses can be reported, which eliminates the need for the customer to call about their shipment's disposition.

820—Remittance Advice

Estes encourages the use of the 820 for remittance purposes. Although a transfer of funds is desirable, an 820 Remittance and a mailed check are acceptable. Estes automatically applies payment based on its 10-digit freight bill number provided in the 820, which prevents payment application errors.

 

How the EDI sets work together

Sending the 204/211 Bill of Lading to Estes starts the process with an auto-created freight bill containing the shipper-provided data.

The 214 EDI shipment status set and the 210 EDI invoice set are used after the set is in Estes' system. It will process error free because the data came directly from the shipper.

The billing process is accelerated when customers receive the 210 EDI invoicing set and send Estes the 820 EDI Remittance Advice set.

How do I calculate the cubic capacity of my freight?

A: Simply multiply the length x height x width. If you’re measuring in inches instead of feet, divide the final multiplied number by 1,728. For example:

4’ deep by 4’ high by 4’ wide = 64 cubic feet

48” deep by 48” high by 48” wide would be 110,592 cubic inches/1,728 = 64 cubic feet

If your shipment is comprised of multiple pieces, add the cubic feet for each piece to determine your total shipment cubic capacity.

Why do I need to provide dimensions for my freight?

A: Dimensions and weight help us calculate density to do a better job of rating individual shipments and assigning an appropriate class. It also helps us understand how a shipment will best fit on our trucks.

What does a load that exceeds 350 cubic feet look like?

A: A shipment of six or more standard pallets at 48” x 48” x 48” would just exceed the cubic capacity rule limit at 384 cubic feet. Cubic capacity is determined by multiplying length by height by width in feet. The equation for four standard pallets (48” x 48” x 48” or 4’ x 4’ x 4’) looks like this: 4’ x 4’ x 4’ for one pallet is 64 cubic feet; 64 x 6 pallets is 384 cubic feet.

Does Estes offer comprehensive protection from heat or from freezing at temperatures higher than 32 degrees Fahrenheit?

A: Estes' regular LTL service does not offer protection from heat or from freezing at temperatures higher than 32 degrees Fahrenheit. (See Item 809 in our Rules Tariff.) However, our time-critical guaranteed team offers temperature-controlled service (contact our Solution Center at 1-866-ESTES4U (378-3748), Option 2, or email us at timecritical@estes-express.com). This special guaranteed service offers exclusive-use, temperature-control vehicles, which provide constant temperatures from -20 to 22 degrees Celsius (approximately -4 to 72 degrees Fahrenheit) throughout North America (including Canada and Mexico as long as either the origin or destination is in the U.S.). An even more specialized service includes our guaranteed verified temperature control for which the temperature is constantly monitored and recorded all the way from the shipper to consignee.

What do I need to include on the BOL to ensure that my freight is protected from freezing?

A: The words, “protect from freezing,” must appear on the BOL.

Are there restrictions on the pickup of freezable products?

A: There are restrictions on the pickup of freezable products:

  • Service availability is subject to the availability of suitable equipment.
  • The outside temperature must be above 10 degrees Fahrenheit moving in all direct lanes.
  • When the outside temperature falls below 20 degrees Fahrenheit, freight will not be picked up after Thursday if it can’t be delivered the following day.
  • Freight requiring protection will not be picked up when the outside temperatures are predicted to remain below 10 degrees Fahrenheit for an extended period of time.

My freight requires protection from freezing; will transit time service standards apply?

A: Shipments that may require keep-from-freezing service are not subject to Estes’ standard transit times. See Item 809 in our Rules Tariff. However, note that our guaranteed service is often available for shipments requiring this protection. Contact our time-critical team at 1-800-645-3952 or by email at timecritical@estes-express.com for more information.

How can I help prevent damage to my freight and control costs?

A: You can help prevent freight damage and control costs by doing the best possible job of securing your freight.  A shipment should be contained in a tightly compacted footprint. Avoid “pyramid” stacking cartons whenever possible. With a level surface on top, shipments are stronger and more stable, less prone to shifting, and you’ll avoid paying for inefficient extreme dimensions (widest width, tallest point and deepest depth).

When does Estes provide Protection-From-Freezing service for freezable products?

A: Protective service is offered from November 1 through March 31 of each year, though the service period may be extended depending on weather conditions in any one year. The service is not available for shipments requiring appointment delivery, order notification, COD or in bond.

Our regular LTL service doesn’t offer protection from freezing at temperatures higher than 32 degrees Fahrenheit.

Does Estes offer verified temperature control service?

A: Yes, Estes offers guaranteed temperature control and guaranteed verified temperature control service. Our guaranteed temperature control service uses exclusive-use, temperature-control vehicles, which provide constant temperatures from -20 to 22 degrees Celsius (approximately -4 to 72 degrees Fahrenheit) throughout North America (including Canada and Mexico as long as either the origin or destination is in the U.S.). For more information, contact our Time Critical team at 1-800-645-3952, or email us at timecritical@estes-express.com.

In addition, we offer an even more specialized service for guaranteed verified temperature control. For this guaranteed service, the temperature is constantly monitored and recorded all the way from shipper to consignee.

Do all drivers have the hazardous materials endorsement?

A: Yes, Estes requires both hazardous materials and tanker endorsements for all drivers.

Does Estes comply with HM-232?

A: Yes. HM-232 is a set of Department of Transportation regulations that requires all carriers to have a security plan in place and train all of their employees on hazardous materials security. This is to ensure that hazardous materials are transported in a safe manner and don't become tools in terrorist plots.

For more information on federal hazmat laws and regulations, contact the Office of Hazardous Materials Safety, Research and Special Programs Administration at (202) 366-8553 or visit http://hazmat.dot.gov.

Does Estes have an HM Safety Permit?

A: No, Estes does not have an HM Safety Permit, which is required for high hazard materials (HHMs). Very few LTL carriers maintain an HM Safety Permit given the high level of liability associated with HHM transport. The FMCSA website lists carriers with HM Safety Permits if you are shipping HHMs.

Are all Estes employees trained on hazardous materials?

A: Yes, regulations require that all employees who handle freight or work in close proximity to it receive training at hire and every three years. Estes exceeds that schedule by training all employees at hire and then every two years. Additional training is supplied as situations and regulations change.

Which hazardous materials does Estes not transport?

A: Estes does not haul the following hazardous materials:

  • Uninterrupted Power Supply (UPS) or batteries connected in series in a steel cabinet
  • Infectious Substances 6.2, including etiological agents with UN numbers UN2900, UN2814, UN3374 or UN3291
  • Explosives (Divisions 1.1, 1.2 or 1.3 in any quantity)
  • Explosives (Division 1.5 in quantities requiring placarding)
  • Any quantity of a poison inhalation hazard that's a Hazard Zone A
  • A bulk container (over 119 gallons) of a poison inhalation hazard that's a Hazard Zone B
  • Packagings over 3,500 gallons (in a single package) of a poison inhalation hazard that is a Hazard Zone C or D
  • Packagings over 3,500 gallons of refrigerated liquid methane, LP gas or other liquefied gas with a methane content of at least 85%
  • Radioactive materials
  • Hazardous waste
  • Nitrocellulose

For questions about hazardous materials, please contact our Safety Department by emailing Safety-Hazmat@estes-express.com, or by calling our corporate offices at .

What is an appropriate emergency response number?

A: This is a phone number listed on the BOL that allows emergency responders to get additional information on the hazards associated with a material. See 49CFR172.600-606 on the Pipeline and Hazardous Material Safety Administration website for full details.

Does Estes handle hazmat for its offshore operations to Alaska, Hawaii and Puerto Rico/Caribbean?

A: Yes, our hazmat handling practices and procedures are consistent across our offshore operations.

How does Estes ensure accurate hazmat placarding?

A: Estes utilizes a state of the art program that helps us ensure that all hazmat is loaded and placarded safely and according to applicable regulations.

What information is required on my Bill of Lading for hazmat freight?

A: The Bill of Lading for each hazmat shipment must contain the following information: number of packages, type of package, ID number, proper shipping name, hazard class, packing group number (if applicable), weight of the material, an emergency response phone number and a signed shipper’s certification. (View an annotated hazmat BOL example here.) The proper order for the hazmat description is as follows:

  1. ID number
  2. Proper Shipping Name
  3. Hazard Class
  4. Packing Group (if applicable)

See 49 CFR 172.200-205 on the Pipeline and Hazardous Material Safety Administration website for full details

How does Estes handle emergency response?

A: Estes utilizes a third party administrator (TPA) to handle all emergency response efforts. This ensures that everything is done safely and that all required documentation is completed to meet all requirements in a uniform manner.

What is a shipper’s certification?

A: The shipper certification is the statement on the BOL that must be signed by the shipper certifying that the materials have been properly classified, described, packaged, marked and labeled for transportation.

How often does Estes transport hazardous materials?

A: Estes picks up approximately 1500 hazardous materials shipments daily, so we are very experienced in the handling of these materials.

Does Estes transport hazardous waste?

A: No, we do not transport any hazardous waste.

How do my shipments get to Hawaii?

A: Shipments travel by Estes' LTL ground to our La Mirada, CA, terminal. From there, we load the freight on either our own logistics-bar containers or on ocean containers reserved exclusively for Estes, which are then taken to the Port of Long Beach where ocean transport providers sail directly to Honolulu. Freight destined for other islands is transloaded at the Honolulu port for delivery to its ultimate destination.

Does Estes offer service from Hawaii to the mainland?

A: Estes offers comprehensive service both to and from Hawaii.

How can I schedule a pickup?

A: For Hawaii-bound freight, contact the terminal nearest you to schedule a pickup. For a pickup in Hawaii, call 1-866-ESTES4U (378-3748), and press 44.

What port do the sailings go out of?

A: Consolidation and loading is done from our La Mirada, CA, terminal for sailings primarily out of the Port of Long Beach.

How are Hawaii rates determined?

A: Our regular LTL ground rates apply as far as the California terminal closest to the sailing port (primarily La Mirada, CA, for the Port of Long Beach). Ocean and delivery rates are based on freight cube for each destination ZIP code.

When does freight sail to Hawaii each week?

You’ll find a detailed, up-to-date sailing schedule on our Hawaii Coverage page.  

How long has Estes been providing Hawaii service?

A: Estes has been shipping between the mainland and Hawaii since 1981. That means you reap the benefits of more than three and a half decades of experience.

How can I get a rate for a Hawaii shipment?

A: For a quick LTL rate quote for your Hawaii shipment, call us toll-free at 1-866-ESTES4U (378-3748), and press 442. You can also submit a volume or truckload rate request through My Estes for your Hawaii freight, and we will respond to you very quickly. Or, you can call our Volume and Truckload team at 1-866-ESTES4U (378-3748) and press 31.

Does Hawaii shipping require any special forms or documentation?

A: Since Hawaii shipments are domestic freight, a Bill of Lading is the only required form. We deliver each Hawaii shipment on an Estes freight bill.

Will I be able to track my freight while it's in transit?

A: It's easy. You can track a Hawaii shipment online the same way you would track any other domestic freight with the PRO, Bill of Lading, Purchase Order or Interline PRO numbers. Or, you can call 1-866-ESTES4U (378-3728), and press 4442.

How will I know standard transit times for my Hawaii freight?

A: Our sailing chart shows origin and destination cities, the cut time in the La Mirada, CA, terminal, the sail day, the port arrival day and the delivery days to the ultimate destination.

Does Estes offer service for volume or truckloads to Hawaii?

A: Yes, we offer volume and full truckload or container load services for Hawaii. Simply submit your shipment details through the Volume and Truckload Rate Request in My Estes, and we will respond to you very quickly. Or, you can call our Volume and Truckload team at 1-866-ESTES4U (378-3748) and press 31. If you’re not a My Estes user, sign up today for account-specific convenience in a secure environment.

Does Estes serve the entire state of Hawaii?

A: Yes, Estes provides direct service to virtually any point in Hawaii.

Can I get a copy of my BOL or Delivery Receipt by phone?

A: You can request a faxed image of a Bill of Lading or Delivery Receipt by phone by calling 1-877-268-4555, press 32.

How long are images available?

A: Images are available for online viewing for about 3 years. After 3 years, the image is removed from online storage and can only be retrieved by contacting our Corporate Customer Care Department at 877-268-4555, press 3.

Which documents can I view online?

A: My Estes Users — You can view scanned images of your Delivery Receipts, Bills of Lading and Weight and Research certificates.

No My Estes Account — You can view Bills of Lading and Delivery Receipts for single shipments.

How do I save images from the Estes website to my own computer?

A: Saving images of your shipping documents to your own computer is simple. Just follow these steps:

  1. Locate the image you want to save and place your cursor over it.
  2. Click your right mouse button. Select “Save Picture As” (or “Save Image As”) when the following menu appears:
    save 1
  3. The window below will appear on your screen. In the “Save in” menu, select the folder where you’d like to store your images. Next, select a file name for your image. (We recommend naming your file something you’ll remember for future use.)
    save 2
  4. Click “Save.”

How do I view images of my shipping documents?

A: My Estes Users — Log into your account and select Image Viewing from the menu of online tools. Then enter your PRO, PO, BOL, or Interline PRO number into the Image Viewing Application. Please note that since Bills of Lading are only available after they’re scanned into our system, there may be a slight delay before you can view them.

No My Estes Account — Choose the Image Retrieval option on the Quick Links section or the Tools menu on estes-express.com. Then enter the tracking number and destination ZIP Code into the Shipment Document Request form. You can get your documents by email or fax.

Does Estes offer bilingual service for Spanish-speaking customers?

A: Yes, to speak to a bilingual representative, call 1-866-ESTES4U (1-866-378-3748), and press 41.

How does freight move across the border?

A: Southbound freight travels through Estes’ U.S. network to the U.S./Mexico border, where the Mexico broker’s U.S. agent coordinates the crossing with the Mexico Customs broker. Once the freight is cleared by Mexico Customs, a drayage carrier delivers the shipment to our designated carrier in Mexico, who delivers the freight to the ultimate consignee.

Pickups for northbound freight are coordinated by Mexico specialists on our Corporate Customer Care team. Shipments are routed though the Mexico LTL network to the U.S. border and delivered to the Mexico Customs broker/U.S. agent to arrange the border crossing. The Mexico broker arranges drayage to move the shipment across the border and deliver it to a nearby Estes terminal or to a freight forwarder chosen by the exporter. The freight is then routed through the Estes LTL network for delivery to the consignee.

Do I need a customs broker?

A: Yes. A customs broker is required to get your freight across the border. Generally, the consignee chooses the customs broker and instructs the shipper to include the customs broker's name and contact information in the body of the Bill of Lading (BOL). While Estes does not recommend one broker over another, you can receive a list of brokers by calling 1-866-ESTES4U (1-866-378-3748) and press 415.

Does Estes offer expedited services to Mexico?

A: Yes, Estes offers guaranteed ground expedite service from the U.S. to all points in Mexico, as well as air service through Estes Forwarding Worldwide. Email timecritical@estes-express.com or call 1-800-645-3952 to reach a time-critical shipping specialist.

What additional fees apply at the border?

A: Broker fees, drayage fees and duties are all payable by the importer/consignee directly to the broker. Terms of sale between the seller and buyer will ultimately determine who is responsible for broker and related charges.

What type of freight is prohibited or restricted?

A: There are a few things you can't carry across the border. Estes' Rules Tariff lists the types of freight we will not transport in items 485, 485-10 and 350. Note that Estes does not transport any hazardous materials destined to cross the U.S./Mexico border.

How can I get a quote for a Mexico shipment?

A: Get a rate quote for your next Mexico shipment using our convenient online LTL Rate Quote tool. You can also call 1-866-ESTES4U (1-866-378-3748), and press 413 to get a quote.

Where can I get Mexico shipping forms?

A: Forms and instructions for shipping to and from Mexico are available in our convenient Forms Library.

How do I set up a shipment to or from Mexico?

A: For southbound shipments to Mexico, call your local terminal and speak to a customer care representative.

To set up a northbound shipment originating in Mexico, call 1-866-ESTES4U (1-866-378-3748) and press 41.

How do I track my Mexico shipment?

A: You can track your Mexico shipment the same way you would track your domestic freight. Just go to the shipment tracking tool on our homepage and enter your PRO number or call 1-866-ESTES4U (1-866-378-3748), and press 414. More detailed information is available when you track the freight through your My Estes account .

To track freight on the Mexico side of the border, call 1-866-ESTES4U, and press 4142.

How can I schedule a pickup for a Mexico shipment?

A: To schedule pickups for freight going from the U.S. into Mexico, contact your local terminal or our corporate customer care team at 1-866-ESTES4U (1-866-378-3748), and press 421. You can also schedule southbound shipments through your My Estes account. To schedule a pickup in Mexico, call 1-866-ESTES4U (1-866-378-3748), and press 41.

Who can view freight charges on My Estes?

A: If you're logged in to My Estes, you can view freight charges if your account meets one of the following criteria:

  • The account number you used to sign up for My Estes is the payor of the freight charges.
  • The account number you used to sign up for My Estes is the national account of the payor of the freight charges.
  • The account number you used to sign up for My Estes is the group account of the payor of the freight charges.

I've forgotten my username and/or password for My Estes. What should I do?

A: We provide a link to retrieve your forgotten username and/or password within the My Estes sign-in box. Just click the link and provide your username or the email address you used to create the account. We'll immediately send an email with your username and password to the
email address associated with your profile.

Why am I asked repeatedly to log in to My Estes during my session—even after I’ve already logged in?

A: If you are having a problem with My Estes, it may be because your web browser is not enabled to accept cookies. Visit the Browsers section of our FAQs page to learn more about how to make sure cookies are enabled on your browser.

Who should I contact if I have questions about invoices not received?

A: Questions about billing issues should be directed to your Estes payment services representative or account manager. You can also email your concerns to invoicing@estes-express.com, or call 804–353–1900, Ext. 2533.

From what email address are my invoices sent?

A: Your invoice will be sent to you from Estes@billtrust.com. Be sure to add this address to your safe sender’s list to ensure your invoice arrives promptly and is not sent to your junk email folder or unintentionally blocked by your company’s SPAM filter.

How do I sign up for Paperless Invoicing?

A: You can submit a request for Paperless Invoicing by completing the form on the Paperless Invoicing page.

What will be the subject line of the email?

A: The subject line for invoices received via email is as follows: "Your invoices from Estes Express Lines are attached."

What file types for digital invoices are available?

A: Currently, a .pdf is the only file type available.

Are there any special instructions for setting up pickups for either Canada or Mexico?

A: The best way to schedule a shipment to or from Canada is to go to your My Estes account here on our website. You can also call your local terminal or our corporate customer care team on 1-866-ESTES4U (378-3748) and press 431. In addition, we offer Electronic Data Interchange (EDI), which allows you to send and receive pickup information automatically via a secure, direct connection between your computer system and ours.

To schedule pickups for freight going from the U.S. into Mexico, contact your local terminal or our corporate customer care team at 1-866-ESTES4U (1-866-378-3748), and press 421. You can also schedule southbound shipments through your My Estes account. To schedule a pickup in Mexico, call 1-866-ESTES4U (1-866-378-3748), and press 41.

How do I arrange for a delivery?

A: Arranging for a delivery is simple. Just call your local terminal and a customer care representative will be happy to assist you.

Does Estes pick up and deliver in residential areas?

A: Yes, we pick up and deliver in residential areas. Please note that additional fees may apply for this service since it involves additional time and manpower, and often special equipment. See our list of accessorial charges for more information.

How do I schedule a pickup for an LTL or time-critical shipment?

A: If you have a My Estes account, you can schedule a pickup online. Otherwise, just call your local terminal and a customer care representative will be happy to schedule one. If you would like to schedule a pickup for a time-critical shipment, email timecritical@estes-express.com or call 1-866-ESTES4U (1-866-378-3748), and press 2.

Are there any special instructions for setting up an offshore pickup?

A: For Alaska- or Hawaii-bound freight, contact the terminal nearest you to schedule a pickup. For a pickup in Alaska or Hawaii, call 1-866-ESTES4U (378-3748), and press 44.

For Caribbean-bound freight, contact the terminal nearest you to schedule a pickup. For a pickup in Puerto Rico, contact 1-866-ESTES4U (378-3748), and press 4212.

Will rates retrieved through Web Services provide standard LTL rates for shipments that exceed the cubic capacity limit?

A: For Web Services version 3.0, dimensions are not required; however, if the user provides them in the request and the calculation exceeds the Cubic Capacity Rule limit, no class-based LTL or time-critical guaranteed rates will display.

How do I calculate cubic feet?

A: Simply multiply the length x height x width. If you’re measuring in inches instead of feet, divide the final multiplied number by 1,728. For example:

7’ deep by 7’ high by 8’ wide = 392 cubic feet

84” deep by 84” high by 96” wide would be 677,376 cubic inches/1,728 = 392 cubic feet

Does the Cubic Capacity Rule apply to the total shipment or just the individual pieces?

A: The Minimum Charge — Cubic Capacity And Density Rule (Item 615) in the Estes Rules Tariff states that the cubic capacity of the shipment is determined by totaling the cubic feet of all articles, pieces and packaged units in a shipment. It also states that when two or more shipments are tendered to us by the same consignor, from the same place during one calendar day for delivery to the same consignee at one place where remittance will be paid by the same payer, they will be considered one shipment. 

What is the Cubic Capacity Rule?

The Cubic Capacity Rule in the Estes Rules Tariff 105 (Item 615) states that any shipment tendered that exceeds 350 cubic feet of a vehicle is subject to a minimum charge based on 6 pounds per cubic foot, at the customer’s Class 125 rate and subject to applicable discounts.

What does a load that exceeds 350 cubic feet look like?

A: A shipment of six or more standard pallets at 48” x 48” x 48” would just exceed the cubic capacity rule limit at 384 cubic feet. Cubic capacity is determined by multiplying length by height by width in feet. The equation for four standard pallets (48” x 48” x 48” or 4’ x 4’ x 4’) looks like this: 4’ x 4’ x 4’ for one pallet is 64 cubic feet; 64 x 6 pallets is 384 cubic feet.

What if my LTL shipment exceeds the Cubic Capacity Rule?

Be aware that since dimensions aren’t required for an LTL quote, the system may provide an LTL rate that isn’t appropriate for shipments that exceed 350 cubic feet. If you have questions, contact your account manager or contact our Estes Rate Desk.

What if I want to get a standard LTL rate based on the Cubic Capacity Rule for my shipment that exceeds the cubic capacity limits?

A: To get a standard LTL rate rather than a V/TL rate, contact send your request to northamericanquotes@estes-express.com or call 1-804-353-1900, Ext. 2269. 

How does quote-history functionality in My Estes work?

A: The quote history tab under the Rate Quote too within My Estes provides a range of filter options that allow you to sort through past quotes by quote number, quote date, quote type, origin ZIP, origin state, destination ZIP and net charges. All types of quotes you request through My Estes—LTL, volume and truckload and time-critical—are conveniently accessible in one location. You can also update old quotes to book new shipments. 

What kinds of rate request options will I see in My Estes?

The system provides an array of guaranteed timing and exclusive-use options in addition to basic LTL and volume and truckload rates. If an automated time-critical option is not available, simply click on “Contact Me.” The information you’ve already entered will be automatically forwarded to us so we can develop a quote and get back to you very quickly.

Is there an alternative to automated processes or screen-scraping programs?

A: Yes. Web services—a screen-scraping alternative—is faster, and we version our web services so you can use either an enhanced version with the latest features or continue using a version you're on.

What do I need to do to take advantage of the new rate quote applications' features and capabilities?

A: Most users can simply log into My Estes and access the new rate tools in the same way as they would previously. Before using the new apps, you may need to update any of your automated (screen-scraping) processes that use application-specific URLs. (See the section below on Automated Processes for more information.) It also helps if you clear your system’s cache and update your bookmarks.

How does the Rate Quote application in My Estes work?

A: The rating application in My Estes provides you with account-specific rate quotes for your shipments. Simply log on to My Estes and click on the “Request a Quote” box on the home page. (You can also click on the “Ship” tab from anywhere on the site and choose “Rate Quote.”) From there, Create a Rate Quote choosing the types of quotes you’d like to see, and you can also click on the Rate Quote History tab to view your rate history and efficiently manage your quoting activities. Click here for a step-by-step guide for requesting a Rate Quote in My Estes.

You can request a quote from scratch or use a saved Quote Template to save some time. Choose the type of rate quotes you’d like to see—LTL, Volume and Truckload and Time Critical/Expedited. Input Requestor Information, Pickup Details, Routing Information, Commodities, Freight Information, and any Accessorials you might need. Then simply hit Submit Request.

Do I need to have a My Estes account to access the rating application on the Estes website?

A: Account-specific LTL, Volume and Truckload and Time Critical rates are only available through My Estes, the secure portion of the website. Non-logged in users will be able to access non-account-specific rates using the Rate Quote Estimate tool. You can also contact your local terminal or our Corporate Customer Care team (CustomerCare@estes-express.com or 1-877-268-4555, Press 4) for LTL or Volume rates. For Time Critical rate quotes, email timecritical@estes-express.com or call 1-800-645-3952.

How does the new Volume and Truckload Rate Quote application work?

A: The process for accessing volume or truckload rates is simple. Log in to My Estes and choose the Volume and Truckload Rate Quote option in the left navigation bar. Input your contact information, basic shipping details and commodity information, and choose any accessorials. Then hit “Submit.”

The system provides timing and exclusive-use options in addition to the basic volume and truckload rate. If an automated Volume and Truckload quote is not available, simply click on “Contact Us.” Your information is automatically forwarded to us, and we will develop a quote and get back to you, usually within a few minutes.

This visual Quick Start Guide to the Volume and Truckload Rate Quote shows you exactly what the process looks like.

How has the rate quote history in My Estes changed?

A: The quote history page within My Estes provides a range of filter options that allow you to sort through past quotes by quote number, quote date, quote type, origin ZIP, origin state, destination ZIP and net charges. In addition, volume and truckload quote history is listed in the general rate quote history application, so all types of quotes you request through My Estes are conveniently accessible in one location. You can also update old quotes to book new shipments.

How have quote numbers changed?

A: A 7-character combination of letters and numbers has replaced the 7-digit quote numbers. With this approach, we have a much greater combination of characters to draw from so we no longer need to “retire” numbers for reuse.

When I need a quote, which website rate tool should I use?

A: In My Estes, you’ll be able to choose which type of rate quotes you’d like to see—LTL, Volume and Truckload and Time Critical/Expedited. You may only want to see one type of rate. If so, only check the box next to the desired quote type. But you can also compare rates for the various services we offer by clicking any combination of the three options.

If you’re unsure which type of rate quote would be best, this chart will help you:

Shipment Type Less-Than-Truckload Shipment Volume or Truckload Shipment Time-Critical Shipment
Definition 151 to 20,000 lbs. (but be sure to also request a V/TL rate if your shipment is more than 5,000 lbs.) 5,000–45,000 lbs. or at least 8 linear feet of trailer space (dimensions required) Needs to deliver with a guarantee or faster-than-standard transit (dimensions required)
Features Get your rate quote automatically Get your rate quote automatically. Get most standard transit quotes automatically; the system prompts you to contact a rate specialist if more information is needed to develop a quote for faster service.
Additional options that will also display include:
  • Guaranteed LTL Standard Transit by 10 AM
  • Guaranteed LTL Standard Transit by 12 PM
  • Guaranteed LTL Standard Transit by 5 PM
For faster-than-standard transit shipping, be sure to check the time-critical option.

NOTE: Since dimensions aren’t required if you only choose to see LTL Rate options, the system may provide a rate that isn’t appropriate for shipments that exceed 350 cubic feet.
Service levels include:
  • Volume and Truckload Basic: the basic service when you need to strike a balance
  • Guaranteed Volume and Truckload Economy: standard LTL transit plus one day with a by-5 guarantee
  • Guaranteed Volume and Truckload Guaranteed Standard: the fastest non-customized option that delivers on the standard LTL transit day with a by-5 PM guarantee
Choose from:
  • Guaranteed Exclusive Use (fastest and most secure option)
  • Guaranteed LTL Standard Transit by 10 AM
  • Guaranteed LTL Standard Transit by 12 PM
  • Guaranteed LTL Standard Transit by 5 PM
If you’re interested in a rate for faster-than-standard transit, click on the “Contact a Rate Specialist” button at the bottom of the screen.
Changes in fuel prices and other factors may cause a quote to change from day-to-day. Quotes expire at 11:59 PM each day. You can select a past quote to recalculate and book. Volume and Truckload spot quotes remain valid for 30 days. Exclusive use and time-critical (both LTL and Volume and Truckload) quotes are good through 3 PM on the day of the quote.

What is a screen-scraping program, and how does it work?

A: Screen scraping is an automated process for entering data into a system. The program accepts imported data (for example from Excel) and enters it into a form in an application (such as our rate quote program). It then gathers the results and displays them for the user.

How do I know if I am using a screen-scraping program?

A: If you enter your rate-request information manually on our website, then you're not using an automated process or screen-scraping program. If you input your information in another way (from a spreadsheet, for example), then your IT resource may have set up an automated or screen-scraping process.

Do I need an account number to download your rating software?

A: Yes. You must have an account with Estes to download our rating software. If you prefer, you can get a rating CD from your local sales representative.

Personalized rating information is also available online to customers who have signed up for My Estes. Quotes in My Estes are rated with your most up-to-date pricing.

The Time Critical Rate Quote application has also changed. How does it work?

A: The process for accessing time-critical rates has also changed; the new, simpler tool mirrors many of the changes in the Volume and Truckload Rate Quote version. All rate systems are linked, allowing you to toggle from one quoting tool to another in a single integrated rating engine.

To access the Time Critical Rate Quote tool, log in to My Estes and click on Rates in the left navigation bar. Then choose the Time Critical Rate Quote option. On the input screen, provide your contact information, basic shipping details and commodity information, and choose any accessorials. Then hit “Submit.”

The system provides an array of guaranteed timing and exclusive-use options in addition to basic LTL and volume and truckload rates. If an automated time-critical option is not available, simply click on “Contact Us.” The information you've already entered will be automatically forwarded to us so we can develop a quote and get back to you very quickly.

This visual Quick Start Guide to the Time Critical Rate Quote shows you exactly what the process looks like.

Do I need to update my screen-scraping program if I don't have a My Estes account?

A: Yes, you will need to update your screen-scraping program even if you don't have a My Estes account. We have made updates to all of our rate quote applications. This includes the non-logged-in version of our LTL Rate Estimate tool.

What do I need to do if I think I am using a screen-scraping program?

A: If you believe you're using a screen-scraping program, you will need to make some changes before you access the new rate request tools.

What kinds of Volume and Truckload Rate Quotes will I see in My Estes?

The system provides timing and exclusive-use options in addition to the basic volume and truckload rate. If an automated Volume and Truckload quote is not available, simply click on “Contact Me.” Your information is automatically forwarded to us, and we will develop a quote and get back to you, generally within a few minutes.

How has the Volume and Truckload Rate Quote application changed?

A: With the new Volume and Truckload Rate Quote, you have access to automated quotes. Once you submit your shipment information, the system generates multiple options based on timing and budget. The improved interface makes it much easier and more intuitive to use, not to mention faster.

What is an API? And what is a web service?

A: As the name implies, an application programming interface (API) acts as an interface between two different applications so they can communicate with each other. An API defines the exact methods for one software program to interact with the other. It consists of a complete set of rules and specs for a software program to follow to facilitate that interaction.

Web service is a specific kind of API that facilitates the interaction between two machines over a network. Basically, a web service is just an API wrapped in Hypertext Transfer Protocol (HTTP) (structured text that uses hyperlinks to communicate information on the Web).

Can I utilize web services to get volume and truckload rates?

A: Yes, our rate quote web-service version 3.0 allows you to retrieve V/TL, time-critical and LTL rates. All of our web services require that you have a My Estes login.

What if my volume shipment exceeds the Cubic Capacity Rule limits?

Since dimensions are required for getting volume or truckload rates, if a shipment is calculated to exceed our Cubic Capacity Rule limits (in most cases, any shipment in excess of 350 cubic feet depending on your specific pricing agreement), the Volume and Truckload application will return a volume rate, but not a class-based LTL or time-critical guaranteed rate. Rate options available will include the basic V/TL rate, the two V/TL Guaranteed rates (Economy and Standard) and the time-critical exclusive-use rate. If an LTL rate is still desired, simply use the LTL Rate Request rate instead of the Volume and Truckload one, keeping in mind that unless otherwise stipulated in your Estes pricing agreement, a cubic capacity charge may apply that would not be reflected in that rate.

Where can I find the Cubic Capacity Rule?

The Cubic Capacity Rule, or “Minimum Charge—Cubic Capacity and Density Application,” is found in Item 615 of the Estes 105 Rules Tariff on our website on the Fees and Surcharges page in the Resources tab.

Does Estes dimension my freight?

A: Estes often dimensions freight using ceiling-mounted dimensioners, which allows us to have a more accurate picture of how shipments can be loaded on our trucks. Combined with weight data, dimensions help us calculate density to do a better job of costing a shipment and assigning an appropriate class.

How do dimensioners work?

A: Freight is placed in a measurement zone on the dock floor. The bill or tracking number is then scanned on a nearby device to trigger the dimensioner to scan the freight. The dimensioner uses multiple scanning devices from different angles to measure the extreme height, width and depth of a single shipment. That measurement represents the amount of space a shipment will occupy in a trailer. When the scan is complete (within just a few seconds), the dockworker picks up the freight with the forklift again and takes it to be loaded on the correct outbound trailer. The data goes into our computer system and, along with shipment weight, is used to calculate density and evaluate space needed as well as to determine the most accurate class designation.

What basic shipping characteristics are used to determine classifications?

A: NMFC groups all commodities into 18 classes (50 through 500) according to their “transportability.” The four main characteristics used to evaluate the commodities include:

  1. Density
  2. Stowability
  3. Ease or difficulty in handling
  4. Liability

What are the classifications?

A: The NMFC is a pricing tool developed by the National Motor Freight Traffic Association (NMFTA). The classifications establish groupings for virtually all commodities moving in interstate and intrastate transport. This gives both carriers and shippers a standard when agreeing on shipping prices.

How can I classify my shipment?

A: To learn more about classification and how to subscribe to the NMFC tariff publication, go to the NMFTA website.

Be sure to identify each commodity and its classification on your Bill of Lading to ensure that your shipment is properly rated. Please note that some classifications also require the shipper to declare the value and/or the density on the Bill of Lading.

Why was my shipment re-classed if I have shipped it using this class before?

A: The National Motor Freight Traffic Association (NMFTA) created the National Motor Freight Classification® (NMFC®) as a standard for providing a comparison of commodities moving in commerce. The carrier has the right to inspect any shipment to ensure that it is properly classified. A shipment may have been misclassified in the past, and corrections may be required going forward. Also, the NMFTA periodically adjusts classifications based on ongoing commodity research.

To learn more about classification research and how to subscribe to the NMFC tariff publication, go to the NMFTA website.

Why is a class required?

A: The NMFC does not set prices or specify rates, revenues or charges. But it does establish standard categories for pricing, which allows shippers and carriers to negotiate price based on standard shipping considerations. It also provides uniform rules, packaging provisions and Bill of Lading formats. Correct classification enables Estes to offer you the best possible service and the most accurate rates.

Why was my shipment reweighed?

A: We reweigh a high percentage of our daily shipments as a normal part of our dock operations. This is done to ensure that weights are correct since shipment weight directly affects how much product we can load onto a trailer without creating an overload based on federal regulations. Overweight units affect the public safety and increase wear and tear on our highway system. In addition, industry freight rates are based off of shipment weight and product class.

What does it mean when the tracking application reads “at break terminal”?

A: It means your shipment is currently at an intermediate terminal to be prepared, put on a truck and sent to the delivering terminal.

Can I view freight charges online?

A: If you are signed up for My Estes, the tracking features show the freight charges if you meet one of three criteria:

  • The account number you used to sign up for My Estes is the payor of the
  • The account number you used to sign up for My Estes is the national account of the payor of the freight charges.
  • The account number you used to sign up for My Estes is the group account of the payor of the freight charges.

How can I see if a shipment has been delivered?

A: Basic shipment tracking is available on our home page as well as from within the Quick Links sidebar from any page within our site. Customers who have signed up for My Estes can also log into their accounts for more detailed tracking information.

How do I calculate the Modulus 10 check digit for a PRO number?

A: The Modulus 10 check digit is NOT part of the PRO number. However, you can calculate the check digit for a particular PRO number using these steps:

  • Starting from the unit position, form a new number with all the odd position digits in the original sequence.
  • Multiply the new number by 2.
  • Add all digits of the product obtained in Step 2.
  • Add the even-position digits in the original number to the result of Step 3.
  • Subtract the result of Step 4 from the next highest multiple of 10. The remainder is the Modulus 10 check digit.

EXAMPLE:

  • Original PRO Number: 987654
  • New number formed with even-position digits (Step 1): 864
  • New number multiplied by 2 (Step 2): 864 x 2 = 1728
  • Sum of the digits from the previous step (Step 3): 1 + 7 + 2 + 8 = 18
  • Sum of odd-position digits plus result from the previous step (Step 4): 9 + 7 + 5 + 18 = 39
  • Subtract the result from the previous step from next multiple of 10 (Step 5): 40 – 39 = 1

In this example, the Modulus 10 check digit is 1.

NOTE: You can also follow these steps to calculate the check digit for a 7-digit PRO number.

How can I track a shipment without using My Estes or the Estes website?

A: You can find information about our convenient Web Services here.

Can I track for another party for whom I ship?

A: When logged into My Estes, you'll see detailed tracking information for shipments that you're a party to. We consider you to be a party to a shipment in the following situations:

  • The account number you used to sign up for My Estes is the shipper, consignee or third party to the shipment in question.
  • The account number you used to sign up for My Estes is the National Account of the shipper, consignee or third party to the shipment in question.
  • The account number you used to sign up for My Estes is the Group Account of the shipper, consignee or third party to the shipment in question.

NOTE: You can track any shipment using our unprotected tracking application (which is available on our home page and also on the Quick Links sidebar), but you'll see less-detailed information.

Where can I get help filling out the Bill of Lading?

A: An annotated Bill of Lading can help you understand what information you need to include for your shipments. For additional help, contact your local terminal or our corporate Customer Care Team or call 1-866-ESTES4U (378-3748), press 10.

Do I need special software to view forms on your website?

A: Yes. You’ll need the latest version of the Adobe Acrobat Reader to view our forms online. You can download this free software from the Adobe website if you don’t already have it.

Where can I find the shipping forms I need?

A: Our Forms Library provides convenient, online access to many of the most commonly used shipping forms. Whether you have a domestic, international or offshore shipment, we have the forms you need.

Is there a cutoff time for a time-critical shipment pickup?

A: Shipments must be available for pickup by 5 PM local time on the day of pickup. If the shipment is not available by 5 PM for pickup, an additional day of transit is added to the otherwise-published transit time.

What does it mean when a shipment is described as “time critical?”

A: Time-critical shipments are those with service requirements related to a time-specific event. Service requirements may include pickup or delivery time specifications, delivery appointments or delivery-window specifics (after or before a certain date). Estes can accommodate virtually any time-critical need for your freight.

What does it mean when a shipment is described as “expedited?”

A: “Expedited” is the term that describes moving a shipment faster than standard transit times. That includes reducing the number of days in transit and/or delivering earlier in the day than would normally be performed by the Estes delivering terminal. Expedited shipments can also be covered by Estes’ comprehensive guarantee.

What's so special about the Estes time-critical guarantee?

A: Estes offers the strongest guarantee available in the LTL industry. When you choose to guarantee a shipment's delivery with Estes, you are guaranteed the shipment will be picked up on time, delivered on time, handled damage-free, invoiced accurately, and if an appointment is needed, the shipment will be delivered as promised. We offer our guaranteed time-critical service for any commodity and any type of delivery. This includes hazmat, residential, liftgate, volume or truckload, flatbed, temperature-controlled, white glove or weekend deliveries.

Can I get expedited service on shipments to international destinations?

A: Yes. We can provide expedited shipping solutions to virtually any destination in the world through Estes Forwarding Worldwide. Just call 1-866-ESTES4U (1-866-378-3748) and press 45 to get a quote from one of our specialists.

Can Estes' time-critical service handle freight that’s oddly-shaped or difficult to move?

A: Yes, you can count on Estes to ship your oddly-shaped freight. We have the expertise and equipment to move even the most challenging freight safely and quickly. To get a rate or schedule a shipment, use the time critical quote retriever on My Estes, send an email to timecritical@estes-express.com or call 1-866-ESTES4U (1-866-378-3748) and press 2.

How do I set up an expedited shipment?

A: Setting up an expedited shipment is easy. Simply contact a time-critical shipping specialist by using My Estes, emailing timecritical@estes-express.com or calling 1-866-ESTES4U (1-866-378-3748) and press 2. Domestic shipments enjoy Estes’ “best-in-class” guaranteed service that includes on-time pickup, on-time and to-the-minute delivery as well as damage-free delivery and accurate invoicing.

How do I schedule a pickup for a time-critical shipment?

A: If you are a Time-Critical Select customer, you can schedule a pickup for a guaranteed shipment for the standard-transit day by 5 PM by contacting your local terminal, by using your My Estes account (choose Pickup Request under the Ship tab), or by calling or emailing the time-critical team. For shipments guaranteed any sooner than the standard transit day by 5 PM, contact the time-critical team directly by emailing us at timecritical@estes-express.com, or calling 1-800-645-3952

Can I upgrade my in-transit shipment to receive expedited service?

A: Yes. Estes offers in-transit upgrades for shipments that suddenly become more urgent and need to reach their destination even sooner. To order an in-transit upgrade for a shipment, simply email timecritical@estes-express.com or call 1-866-ESTES4U (1-866-378-3748) and press 2.

Does Estes offer expedited service for volume and truckload shipments?

A: Yes, we offer expedited service on volume or truckload shipments as well as for LTL. You can get a guaranteed quote for either volume or truckload shipments through My Estes using our Volume and Truckload Rate Request, which will display several timing options. If you don’t see one that fits your needs, contact the time-critical team directly at timecritical@estes-express.com or call 1-800-645-3952.

How can I calculate transit times?

A: You can calculate the transit time between any two points in the U.S., Canada or Mexico with our convenient Transit Time Calculator. Just enter the origin and destination country, city, state and ZIP Code, and press the “Submit” button.

(If you don't know your origin and/or destination ZIP Codes, don't worry—you'll see a list of ZIP Code options when you input your city and state.)

Can I view an Estes transit time map online?

A: Yes. You can access printable PDF versions of Estes' transit time maps on our website. To see the transit time map for your area, just find your local terminal using our Terminal Lookup tool. Then, select a link to view either a Next Day Coverage Area Map or a full North American .

My freight requires protection from freezing; will transit time service standards apply?

A: No, service calculations are suspended on shipments that may require keep-from-freezing service. See Item 809 in our Rules Tariff.

How do I schedule a pickup for my volume and truckload shipments?

A: If you’re using My Estes to secure a rate for a Volume/Truckload shipment, when you click on Create BOL, you can schedule a pickup or create an online BOL. You can also call your local terminal. Be sure to provide your volume quote number when you call.

Once I have a quote number for a confirmed rate, how do I make sure that’s the rate used for my shipment?

A: Be sure to write the seven-character alpha-numeric quote number for your confirmed rate on the BOL for your shipment. This associates the freight with the rate and helps prevent billing errors down the road.

Is contract pricing available for volume or truckload shipments, including for any guaranteed shipments?

A: Yes. Discuss any contract or tariff publication needs with your Estes sales representative.

What’s the difference between a volume load and a truckload?

A: A shipment that weighs at least 5,000 pounds or occupies at least eight feet of the trailer is considered a volume load. A shipment that weighs up to 45,000 pounds, or one in which the freight consumes at least 48 linear feet of the trailer qualifies as a truckload.

Does Estes provide volume and truckload service for reefer and flatbed loads?

A: Estes provides a full range of alternative equipment services. If you’re looking for guaranteed timing with your special equipment request, send an email to timecritical@estes-express.com or call the time-critical team at 1-800-645-3952. For non-guaranteed requests, contact our Estes Forwarding Worldwide brokerage team at efwne@efwnow.com or call 1-855-4EFWNOW (433-9669), press 3.

Are there transit-time guarantees for volume and truckload rates?

A: To guarantee a volume or truckload shipment, simply use the Rate Quote tool in My Estes, and choose Volume and Truckload under Rate Quote Type. This option will also provide you with guaranteed timing choices. If you don’t see an option that fits your needs, or if you need any special equipment with your guarantee, contact the time-critical team directly at timecritical@estes-express.com or call 1-800-645-3952.

How long is a volume quote good for?

A: When you receive a volume quote from Estes, you will receive a volume quote number that can be used as many times as desired for a 30-day period, provided the shipment specifications are identical.

Are accessorial charges included in the rate I get for a volume or truckload?

A: Only accessorial charges requested at the time of the V/TL quote request are included. Contractually negotiated LTL accessorials do not apply to spot rates. Services requested on the BOL, but not included in the V/TL quote request will result in additional charges on your freight bill.

What’s the difference between a published rate and a spot quote?

A: Published rates are consistent for repeat shipments to the same market, and spot quotes are based on current market conditions. If you have an established contract or published rates for a specific shipping lane, a spot quote cannot apply.

What information is required to get a volume or truckload rate?

A: You’ll need to supply your contact information, a pickup date, routing information, and commodity information including dimensions. There is also a field for including freight information such as whether additional cargo liability coverage is desired, if freight can be stacked, if the freight picks up or delivers at a food warehouse or distribution center and total linear feet. Accessorials can also be included when requesting a rate.

What is a spot quote?

A: A spot quote is an estimate given at a discounted rate based on current market conditions on the day it was quoted. Spot quote rates are generally good for a limited number of days. The quote doesn’t usually include any accessorial charges unless they’re specified when the quote was requested.

Is documentation available for Rate Quote v4.0, v3.0 and v2.2?

A: Yes, you can access the documentation for all versions on the Rate Quote Web Services Overview page.

Is documentation available for Shipment Tracking v1.1 and Shipment Tracking v1.0?

A: Yes, you can access the documentation for both versions on the Shipment Tracking Web Services Overview page.

Where can I find the authentication information?

A: Pass the My Estes username and password in the HTTP header.

How do I tell which BOL an individual <SHIPMENT> node belongs to?

A: The BOL number should always appear when associated with a PRO number.

What Web Services does Estes offer?

A: Estes now offers bill of lading (SOAP), image retrieval (SOAP), pickup request (SOAP), LTL rate quotations (SOAP), shipment tracking (SOAP) and transit times (SOAP). However, we're very interested in offering other web services. Please contact our Technical Solutions Department for technical questions and suggestions.

There’s no response in the SOAP UI or the web service client. What should I do?

A: Be sure to set the preemptive authentication.

Is there a way to specify a number of pallets for situations where all products are palletized and pallet rates may apply?

A: Our web service doesn't currently offer this functionality; however, if you need pallet rates, please contact your account manager.

Are all passwords "secured" or is there a differentiation between standard and secured usernames?

A: All web services require a valid My Estes user and password. Go the the My Estes signup form to apply.

Are the origin and destination ZIP codes limited to U.S. ZIP codes?

A: ZIP Codes provided within the U.S., Canada and Mexico are currently supported.

What do the error codes mean in the SOAP fault response?

A: Error codes are for reference only. All codes are associated with specific error messages. Both the code and message text are included when an error occurs.

Does Estes provide code samples?

A: Estes does not provide code samples. However, you can find sample requests and responses for SOAP web services on the web services information page. You can also find documentation for rate quote and shipment tracking services.

In the response, what is movement history?

A: Movement history is not yet active. When implemented, it will show the shipment's movement from origin to destination.

What is SOAP?

A: SOAP stands for Simple Object Access Protocol. It's a standard protocol for exchanging data with web services.

Where can I find the syntax for my request?

A: Visit our web services information page for helpful information. You can also find documentation for rate quote and shipment tracking services.

How do I get a time-critical rate?

A: When you submit an LTL rate request, you will automatically receive time-critical options. For additional options, use our Time Critical Rate Quote tool in My Estes, send an email to timecritical@estes-express.com or call the time-critical team at 1-800-645-3952. If you’re not a My Estes user, sign up today for account-specific convenience in a secure environment.

Is there a standard length for the <WEIGHT> and <PIECES> node values in the query string?

A: Yes. The weight node has a maximum of 8 digits and the pieces node has a maximum of 6 digits.

What is XML?

A: XML stands for extensible markup language. XML is the language used to define the data exchanged between parties using a web service.