Time Critical

Time Critical

When it comes to providing time-critical solutions, Estes has the success rates for on-time, as-promised delivery. We offer the flexibility to provide a custom solution to best meet your time-critical shipping needs. Any size, handling requirement, destination, delivery time or mode - Estes has you covered.

Contact the time critical team

Email timecritical@estes-express.com or call 1-800-645-3952 to find out more about our guaranteed services.

Expedited

When the clock is ticking and your freight’s quick arrival is crucial, we offer among the industry’s highest success rates for expedited delivery. Our extensive ground and air-transportation network gives you fast shipping on a global scale. No matter the size, handling requirement, destination, delivery time, or mode, we’ve got you covered.

We can take care of any rush or urgent shipments and those requiring special handling. Whatever the need, we have a solution to get the job done.

Unlimited expedited service options include:

  • Air (same day, next flight out, charter, etc.)
  • Ground (hot shot, just in time, exclusive use)
  • In-transit upgrades for shipments that suddenly become more urgent
  • Special equipment

Expedited service features:

  • 24/7/365 access to experienced, dedicated expedited specialists
  • One of the industry’s highest success rates for on-time, as-promised delivery
  • Worldwide access to flexible expedited solutions including international freight forwarding

For expedited services, contact the Time-Critical team.

Call 1-800-645-3952 to speak to an expert about your expedited shipping needs.

Guaranteed service — on-time and as promised

In the world of business, time is money. So when there’s no time to spare, our time-critical guaranteed services are among the industry’s best for reliable, as-promised shipping. Standard features include:

  • GUARANTEED appointments
  • GUARANTEED pickups
  • GUARANTEED on-time deliveries
  • GUARANTEED damage-free shipments
  • GUARANTEED invoice accuracy

Whether your freight must arrive by a specific day or a certain hour, you can count on Estes to deliver whenever it needs to get there and wherever it needs to go — even to Canada. And we can tailor delivery to meet your needs with more than 30 guaranteed service options. So when you need peace of mind for on-time, as-promised deliveries, our time-critical guaranteed solutions have you covered.

Time/Date Definite

The delivery time can make all the difference. That’s because some retailers impose significant contractual fees and charge-backs for early or late delivery of freight. So, staying ahead of their schedule or lagging even an hour or two behind can impact your bottom line.

With so much at stake, count on Estes for a complete line of time-critical guaranteed shipping solutions for specific delivery windows. What’s more, we can ship to virtually anywhere in the U.S. and Canada.

Our options include:

  • MABD (Must Arrive By Date): Delivery within a specified window before the MABD. This solution is designed to meet retailer-driven delivery specifications.
  • MDDW (Multi-Day Delivery Window): Delivery of a shipment within a specified number of days.
  • NSNL (No Sooner No Later): NSNL shipments can’t arrive a day earlier or later than requested. Our solution for date-specific delivery of freight is valuable for customers with tight time restrictions.

NOTE: If used with our standard transit guaranteed service, we require adequate time for the shipment to move from the origin to destination based on our standard transit schedule. Be sure to choose an expedited solution if the shipment requires service faster than standard transit. Also, NSNL shipments cannot be delivered on a standing appointment (such as at the retailer’s distribution center) unless it is the requested due date.

  • OTIF (On Time In Full) – Shipment delivery when and how the retailer needs it to optimize their delivery flow.

For time/date definite services, contact the Time-Critical team.

For questions or to set up a time/date definite shipment, call your local terminal, or call the time-critical team at 1-800-645-3952. You can also send an email to timecritical@estes-express.com.

Volume or Truckload Time Critical

If your V/TL freight requires an extra level of attention, call our Time-Critical team. We offer two V/TL service levels: 

Option

Description

Guaranteed Standard

The fastest non-customized option that delivers on the standard LTL transit day with a by-5 p.m. guarantee

Guaranteed Economy

Delivery on the standard LTL transit plus one day with a by-5 p.m. guarantee

For volume and truckload guaranteed, contact the Time-Critical team.

Customers can guarantee a customized pickup date, arrival date, time, or time-range window. They can also arrange for special equipment needs for volume and truckload shipments (including flatbed loads). Call us at 1-800-645-3952 or email timecritical@estes-express.com.

Select Members

For guaranteed service by 5 p.m. on the standard transit date, Time Critical Select Members can either place the time-critical sticker for the appropriate service on the BOL. They can also write the full service-level name in the special-instructions section of the BOL.

Select Members only need to contact the time-critical team for shipments with deliveries by 10 a.m. or noon, along with volume LTL (greater than 10,000 lbs. or 12 linear feet) or expedited service. Signed contracts are only required when the shipment pricing falls outside of tariff pricing.

For expedited or customized service, including time-specific deliveries, contact us at 1-800-645-3952 or email timecritical@estes-express.com. Estes accepts EDI 204 pickup requests for guaranteed services.

Become a Select Member

If you request guaranteed or other time-critical services often, consider becoming a Select member. signup is free, and once you have a Select account, there's no need to do paperwork or request a rate quote for every time-critical shipment. contact us to learn more about becoming a Select member - and how our time-critical solutions deliver peace of mind. Call us at 1-800-645-3952 or email timecritical@estes-express.com.

Identifying time critical service level on the BOL

The shipper must indicate the appropriate Time Critical service on the Bill of Lading (BOL). We provide stickers to Select customers to make this process easier. Non-Select customers can simply write or type the appropriate phrase on the BOL according to the chart:

Accessorial Code  Service Select Service      Sticker   ID on BOL (including driver's copy)
GMS1 Guaranteed by 5:00  p.m on standard transit day Gold Either affix the sticker or write or type "Guaranteed Standard"
GMS2 Guaranteed by 12:00 noon on the standard transit day Blue Either affix the sticker or write or type "Guaranteed standard Service 12 p.m.
GMS3 Guaranteed by 10:00 a.m. on the standard transit day Red Either affix the sticker or write or type "Guaranteed standard Service 10 a.m.
No          accessorial code Customized timing/guaranteed including expedited and time/date definite, faster-than-standard transit Green Either affix the sticker or write or type "Guaranteed Expedited Service-Must deliver on by [date/time] Not before/Not after
No          accessorial code Customized date guaranteed including expedited and standard transit Green Either affix the sticker or write or type "Guaranteed Service- Must deliver on [date] Not before/Not after
No          accessorial code Customized multi-date window guarantee  Green Affix the sticker and write or type "Guaranteed Service-Must deliver between [date] and [date]