Time Critical Guaranteed Service

Time Critical Guaranteed Service

At Estes, we know there’s nothing more valuable than the peace of mind that comes from knowing your freight shipments will arrive on time and as promised. That’s why our industry-leading Time Critical Guaranteed service offers 24/7/365 freight monitoring and customer support, robust coverage throughout the U.S. and Canada, and more standard benefits than you’ll find with any other carrier:

  • Guaranteed on-time pickups
  • Guaranteed on-time appointments
  • Guaranteed on-time delivery
  • Guaranteed damage-free shipments

We’re also committed to helping you build positive retailer relationships and improve your vendor scorecard! With our 99.4% success rate in meeting all Time Critical guarantees to retail distribution centers and grocery warehouses, you can rest easy knowing that when you ship with Estes, your Must Arrive By Date (MABD) freight is in safe, reliable hands.

And we offer a financial guarantee of up to the total value of your freight charges should you ever incur a chargeback fee resulting from a missed appointment.

Looking to take that peace of mind a step further? Learn more about our Estes Retail Guarantee™ and how it provides twice the financial guarantee of our standard Guaranteed service!

Discover more about our Time Critical Guaranteed service by contacting us at timecritical@estes-express.com or 1-800-645-3952.

Estes offers more robust Guaranteed coverage than any other carrier:

  • Guaranteed delivery by 5:00pm to virtually all our daily direct points within the continental U.S.
  • Guaranteed delivery by 5:00pm throughout Canada
  • Guaranteed delivery by 12:00pm and 10:00am in many areas throughout the continental U.S.

Our Time Critical Guaranteed solution also covers services and shipment types often excluded by other carriers’ guarantees, including:

Learn more about our Time Critical Guaranteed service by contacting us at timecritical@estes-express.com or 1-800-645-3952.

Estes offers some of the best customer care in the industry, with a dedicated team of Time Critical representatives to help keep your shipment on track and identify issues before they arise. They are here for you 24 hours a day, 7 days a week, 365 days a year.

For assistance, call our Customer Care team at 1-800-645-3952 or email tc.custsrv@estes-express.com.

With Estes, your Time Critical Guaranteed shipment receives preferred handling and additional monitoring:

  • Pickups are prioritized to occur no later than 5:00pm on the requested date
  • Shipments have highly visible Time Critical Guaranteed labels on all sides for maximum visibility
  • Shipments are placed in the tail of the trailer, where the potential for damage is at its absolute lowest
  • Terminals receive three daily status updates on shipments and prioritize any action required to ensure all Time Critical guarantees are met

Learn more about our Time Critical Guaranteed service by contacting us at timecritical@estes-express.com or 1-800-645-3952.