Time Critical Guaranteed

Time Critical Guaranteed

Amazon Shipping Made Easy

When shipping to Amazon, you want assurance that your Must Arrive By Date (MABD) freight shipments will arrive on time and as promised. Estes’ Guaranteed Service can provide you that peace of mind, with:

  • Drop trailer agreements at all Amazon distribution centers
  • A centralized team to help with Carrier Central Portal (CARP) documentation, shipment monitoring, PO compliance, and freight appointments
  • The best Customer Care in the industry, with a dedicated team of Time Critical representatives available to help you 24 hours a day, 7 days a week, 365 days a year
Best-in-Class Guarantees

Our Time Critical Guarantee is the best in the LTL industry, and includes more standard benefits than you’ll find with any other carrier, making our Guaranteed service the perfect solution for all your MABD delivery needs:

  • Guaranteed on-time pickups
  • Guaranteed on-time appointments
  • Guaranteed on-time delivery
  • Guaranteed damage-free shipments
Estes Retail Guarantee™

And if you’re looking to take that peace of mind a step further, our Estes Retail Guarantee provides twice the financial guarantee of our standard Time Critical Guaranteed service.

Estes offers more robust Guaranteed coverage than any other carrier:

  • Guaranteed delivery by 5:00pm to virtually all our daily direct points within the continental U.S.
  • Guaranteed delivery by 5:00pm throughout Canada
  • Guaranteed delivery by 12:00pm and 10:00am in many areas throughout the continental U.S.

Our Time Critical Guaranteed solution also covers services and shipment types often excluded by other carriers’ guarantees, including:

Learn more about our Time Critical Guaranteed service by contacting us at timecritical@estes-express.com or 1-800-645-3952.

Estes offers some of the best customer care in the industry, with a dedicated team of Time Critical representatives to help keep your shipment on track and identify issues before they arise. They are here for you 24 hours a day, 7 days a week, 365 days a year.

For assistance, call our Customer Care team at 1-800-645-3952 or email tc.custsrv@estes-express.com.

With Estes, your Time Critical Guaranteed shipment receives preferred handling and additional monitoring:

  • Pickups are prioritized to occur no later than 5:00pm on the requested date
  • Shipments have highly visible Time Critical Guaranteed labels on all sides for maximum visibility
  • Shipments are placed in the tail of the trailer, where the potential for damage is at its absolute lowest
  • Terminals receive three daily status updates on shipments and prioritize any action required to ensure all Time Critical guarantees are met

Learn more about our Time Critical Guaranteed service by contacting us at timecritical@estes-express.com or 1-800-645-3952.