Helping shippers reduce chargebacks and protect their bottom line with clear appointment visibility.

When every minute counts, visibility matters. Estes’ new Appointment Research Tool (ART) gives shippers and consignees greater insight into time-sensitive shipments that require delivery appointments. By displaying key appointment and transit milestones, ART makes it easy to confirm delivery performance, reduce chargebacks, and strengthen trust across your supply chain.

See every milestone, every time

For many businesses, especially those shipping to large retailers or distribution centers, tight delivery windows are non-negotiable. A missed appointment can mean costly penalties or chargebacks, even when the delay wasn’t your fault.

Estes’ Appointment Research Tool levels the playing field by giving you a clear record of when appointments were made, scheduled, and completed, alongside the shipment’s key transit events. With that transparency, you can prove performance, protect your business, and keep your customers’ trust.

Built into your My Estes experience

The Appointment Research Tool is available directly within My Estes, under the Track menu. Any party to a shipment with an appointment—shipper, consignee, or payor—can access it by logging in and entering the shipment’s PRO or reference number. Want to learn more?

• Download our How-To Guide
• Download our Quick Overview

Visibility that protects your business

The Appointment Research Tool is part of our ongoing investment in digital visibility—helping you track your freight, validate performance, and make smarter supply chain decisions. With ART, you can approach every shipment with confidence, backed by the documentation you need to protect your bottom line.

Try it today

Log in to My Estes and select Track › Appointment Research Tool to experience the new visibility feature for yourself.

Have questions or want a walkthrough? Contact your account manager or email websupport@estes-express.com today!