Estes Ranked #1 Best Value Provider Four Years Running

For the fourth consecutive year, shippers participating in Mastio's national LTL study ranked Estes the #1 Best Value Provider of all national LTL carriers.

Mastio & Company surveyed over 1,600 logistics professionals to evaluate the top LTL carriers across 28 customer needs—from carrier trustworthiness and responsiveness to shipments delivered when promised and without damages—and Estes’ results stood out!

Our 2025 Results

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#1 Best Value Provider Among All National Carriers

Based solely on customer feedback, the Mastio survey quantified the needs of LTL shippers across the nation and measured how carriers performed. The findings showed Estes as providing the best value among all national carriers.

#1 In 5 Of The Top Customer Needs

Shippers ranked Estes as #1 in five of the top customer needs, including competitive pricing, rate stability, easy-to-understand pricing terms, fair accessorial and surcharge pricing, and a useful website.

8 Point Increase In Net Promoter Score (NPS)

Our NPS—a key measurement of how likely customers are to recommend a carrier—rose by 8 points this year. This reflects shippers’ growing confidence in Estes’ ability to deliver dependable, high-quality shipping solutions and long-term value.

Improved In 24 Of 28 Customer Needs

Estes improved in 24 of 28 customer needs—most notably in areas like ease of doing business, problem resolution, helpful sales representatives, operational flexibility, and competitive transit times.

Trending Upward

Our consistent upward trend in Mastio rankings over the last five years reflects what drives us most: earning customer trust through dependable performance and proactive service.

What This Means For You

You can feel confident that Estes’ ongoing operational improvements and investments in our people, equipment, and capacity are making a real difference in how we deliver for our customers. Whether you need to ship across the nation, the border, or the world, you can count on Estes to go the extra mile to help keep your business running.