Messaging - SMS, Long Code, and RCS Terms

Messaging Privacy Policy


Effective Date: February 19, 2026

  1. Overview

Estes Express Lines (“Estes,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal information, including mobile phone numbers, when you use our services or receive communications from us, including SMS, long code messaging, and Rich Communication Services (RCS).

  1. Information We Collect

We may collect the following information when shipments are booked through Estes or our partner platforms:

    • Name
    • Phone number
    • Shipment and delivery details
    • Appointment scheduling information
    • Communication preferences

This information may be collected when:

    • A shipment is booked on partner websites or platforms
    • Delivery or appointment notifications are requested
    • Customers interact with our customer service
  1. How We Use Information

We use this information to:

    • Send shipment status updates (shipped, appointment confirmation, appointment date, out for delivery, delivered, and next-stop updates)
    • Provide customer service and operational notifications
    • Improve service quality and logistics operations

We do not use messaging consent for unrelated marketing purposes unless separately and explicitly authorized.

  1. SMS, Long Code, and RCS Messaging

When you provide your mobile number during shipment booking on partner sites, you consent to receive transactional messages related to shipments and deliveries.

These messages may include:

    • Shipment confirmations
    • Appointment confirmations and reminders
    • Delivery status updates
    • Next-stop or tracking notifications

Message frequency varies depending on shipment activity.
Message and data rates may apply.

You may opt out at any time by replying STOP to any message.
For assistance, reply HELP or contact customer support.

  1. Sharing of Information

We do not sell or share mobile numbers or messaging consent with third parties for marketing or promotional purposes.

Information may be shared only with:

    • Service providers that support logistics or messaging delivery (such as telecommunications carriers and messaging platforms like Twilio)
    • Technology partners necessary to provide shipment tracking and notification services
    • Legal authorities where required by law

All service providers are required to safeguard personal data.

  1. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect personal information from unauthorized access or disclosure.

  1. Data Retention

We retain personal information only as long as necessary to provide services, meet legal requirements, or resolve disputes.

  1. Your Rights and Choices

You may:

    • Opt out of SMS or RCS messages by replying STOP
    • Request updates or corrections to your information
    • Contact us regarding privacy concerns
  1. Contact Information

c/o Web Support
Estes Express Lines
P.O. Box 25612
Richmond, VA 23260-5612

 

Messaging Terms of Service

Effective Date: February 19, 2026

  1. Program Description

By providing your mobile number during shipment booking on partner platforms or shipping tools, you agree to receive transactional messages from Estes Express Lines.

Messages may include:

    • Shipment confirmation
    • Appointment scheduling and reminders
    • Out-for-delivery notifications
    • Delivered notifications
    • Next-stop or tracking updates

These messages are operational and service related.

  1. Message Frequency

Message frequency varies based on shipment status and delivery events

  1. Charges

Message and data rates may apply depending on your mobile carrier and plan.

  1. Opt-Out Instructions

You can opt out at any time by replying:

STOP

After you send STOP, you may receive one final confirmation message, and no further messages will be sent unless you re-subscribe.

  1. Help Instructions

For help, reply:

HELP

Or contact: 1-888-858-2684

Customer Support Email: delivery@estes-express.com

  1. Consent

By providing your mobile number and confirming shipment details through partner sites, you:

    • Authorize Estes Express Lines to send automated and manual messages related to shipment and delivery
    • Understand that consent is not a condition of purchase
  1. Supported Channels

Messages may be delivered through:

    • SMS (Short Code or Long Code)
    • Rich Communication Services (RCS), where supported by your device and carrier

Message delivery is subject to carrier availability and network conditions.

  1. Liability

Estes Express Lines is not responsible for delayed or undelivered messages due to carrier or network issues.