Estes Recognized For Best Customer Service and Communication

Estes Recognized For Best Customer Service and Communication

Richmond, VA—Estes has been awarded for Best Customer Service and Communication by GLT Logistics, a third-party logistics company known for developing logistics and transportation solutions to simplify the inland freight shipping process. This prestigious honor is awarded to Estes for exceptional customer service support and communication, and outstanding service performance.

“GLT Logistics is honored to recognize Estes for their exceptional communication and customer service support throughout 2023. Despite challenges, Estes delivered outstanding performance, keeping our customers informed with proactive updates and real-time tracking,” said Stephanie Ospina, GLT Logistics strategic partnerships director. “Their commitment to customer satisfaction is remarkable and sets a standard in the industry, ensuring smooth operations and happy customers. We look forward to continued collaboration and success in the future.”

“To be recognized by GLT Logistics for our commitment to providing exceptional customer service and proactive communication is a tremendous honor and a reflection of the dedication and hard work of every employee,” said Carrie Estes Johnstone, vice president, customer experience & innovation. “We truly value our partnership with GLT Logistics and greatly appreciate this recognition.”

About Estes

Estes is the largest, privately owned freight carrier in North America. As an asset-based transportation provider with a global footprint, Estes always goes the extra mile to deliver reliable freight solutions and exceptional service that keep its customers coming back. Ethical and honest, with nearly a century of freight shipping expertise, Estes has worked through the decades to build a robust fleet and vast network of over 10,000 doors and 280 terminals. And the company’s comprehensive transportation solutions are backed by its continued investment in technology resources, as well as the support of more than 22,000 fiercely committed employees. Estes offers comprehensive freight shipping solutions, including Less Than Truckload (LTL), Volume LTL and Truckload, Time Critical Guaranteed, Custom Shipping and Logistics, and Final Mile.

About GLT Logistics

GLT Logistics is a Third Party Logistics Company founded in Miami, Florida in 2002. With almost 400 employees, the company focuses on developing logistics and transportation solutions to simplify the inland freight shipping process, helping customers reduce costs, enhance carrier service, and improve auditing practices to ensure correct freight bill charges.